How do I correct an invoiced sales item in Amadeus?

When

The office invoices from Amadeus sales items and an invoiced item must change. This applies only to agencies that invoice from Amadeus; most invoice from their own system.

What it does

• Replace invoiced item (Sales → Correction → Replace Invoiced Items): creates a reversing credit item (CR2) and a new editable copy; the original becomes COR. Invoice them separately (credit note + invoice) or together (one document for the difference).
• Automatic correction: removing a passenger, a segment or the TST/TSM of an invoiced item sets it to CAN and creates a refund item RFN; non-invoiced items simply become IGN.

Steps

1. Sales section → select the invoiced item → Correction → Replace Invoiced Items; or Documents → Replace document (with or without a credit note).
2. Edit the new item; invoice the pair.

Traps

• These are Amadeus mid-office documents. If your agency makes its invoices and credit notes in its own system, do not create Amadeus credit notes for clients.