What do TKTT, CANX and RFND mean in Amadeus?

They are sale types on the sales report: TKTT an e-ticket sale, EMDA and EMDS EMD sales, CANX a sale voided the same day, CANR cancelled later with reversal, RFND a refund, ACMA and ADMA agency credit and debit memos.
Unofficial guide, written with AI
GateRoam's own guide, written in our own words with the help of AI tools. It is not official Amadeus documentation and has not been reviewed or approved by Amadeus. It can contain mistakes: try every entry in the Amadeus training office first, or check Amadeus's own help, before you use it on a live booking.

When

You read the query report (TJQ) and want to know what a code in the type column means, or you filter the report by one type.

Steps

#EntryWhat it doesWhy
1TJQToday's documents with their sale type.The daily check.
2TJQ/QTC-TKTT · TJQ/QTX-SALEOnly e-ticket sales · a whole group of types (here all sales).Filter the report.
3TJQ/VEvery voided document of the sales period.Did the voids go through?

Sale types

CodeMeans
TKTTe-ticket sale
EMDA · EMDSEMD sale: linked to a ticket (EMD-A) · standalone (EMD-S)
CANXsale cancelled on the day of issue (a void)
CANRsale cancelled after the day of issue, with reversal
CANNcancelled by the system (for example an e-ticket the airline rejected)
TKTM · MCOM · XSBMmanual ticket · manual MCO or EMD · manual excess-baggage document
TASFtravel agent service fee

Refunds and adjustments

CodeMeans
RFNDrefund (manual or automated)
RFNXrefund cancelled
RFN0refund not reported
ACMA · ADMAagency credit memo · agency debit memo
RCMScommission recall statement

Traps

  • A void is only possible on the day of issue — from the next day you see a refund (RFND) instead (Void an e-ticket issued today).
  • BSP statements use similar codes, but not always the same ones — match by document number, not by code.

Related

Read next

Amadeus training with AI: onboarding and support for agents

GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.

Ask your AI assistant instead

This answer is one card of GateRoam's Amadeus guide. Inside GateRoam your AI assistant reads the whole guide and answers in your own words, step by step. Connect Claude or ChatGPT. Free during early access, no Amadeus keys needed.