When
A price looks odd, the client asks what exactly they pay for, or you must explain the difference between two fares.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | FQQ3 | Ticket image of the fare on line 3 (after pricing or FQP). | What the ticket will show: fare, taxes, total, fare basis, baggage. |
| 2 | FQH3 | Fare calculation of line 3. | How the fare was built, component by component. |
| 3 | FQK3 | Tax breakdown of line 3. | Which taxes and how much. |
| 4 | FQS3 | Booking codes allowed for the fare on line 3. | Which class to sell. |
How to read a fare calculation
Each component shows the cities, the airline and an amount in NUC (neutral units of currency);
at the end the total NUC is converted with the ROE (IATA rate of exchange) into the fare
currency. Taxes and surcharges (YQ/YR) are listed separately; together with the fare they make
the total.
Check it worked
The ticket image total equals what the client will pay (before any service fee).
Traps
- YQ / YR carrier surcharges can be a large part of the price; they are set by the airline, not
by the government (
FQNSUR/YQBAshows how the airline collects them). - Refunds of "non-refundable" tickets usually return some government taxes — the tax breakdown tells you which (see Partial refund — the refund record, used coupons, taxes and penalty).