When
Someone asks for your office ID (an airline, the help desk, a colleague sending a PNR to your queue), you need to know which office you are working in, or an entry is refused for security.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | JD | Shows your terminal ID, office ID and the status of every work area. | The one place that proves which office — live or training — you are in. |
| 2 | JV | Shows the terminal's line address and its default city or airport. | Help desk questions about your terminal. |
| 3 | JGD | Shows your agent profile and preferences. | Your duty code, language and settings. |
How to read an office ID
Nine characters, for example NCEAF0100:
| Part | Example | Meaning |
|---|---|---|
| 1-3 | NCE | city or airport of the office |
| 4-5 | AF | corporate code |
| 6 | 0 | type: 0 Altéa airline or Amadeus office · 1 participating airline · 2 or 3 travel agency · 4 hotel · 5 car · 6 tour · 7 surface · 8 other · 9 wholesaler |
| 7-9 | 100 | office number |
Your agency's own office ID, IATA number and ticket stock are office facts: ask your Amadeus administrator or senior agent if you do not know them.
Where the office ID matters
- A PNR belongs to the office that created it; other offices cannot change it unless it is shared or handed over (PNR security, claiming a PNR, and transferring ownership).
- Queues are per office: to put a PNR on another agency's queue you need its office ID.
- Your sign-in rights (duty code, remote office access, ticketing) come from the office's local security administrator.
Traps
- A refused entry with a security message is usually a missing right on your sign, not a typing error — ask the local security administrator, do not retry with a colleague's sign.
- Training and live have different office IDs;
JDbefore anyERorTTPwhen in doubt.