GateRoam
Start free

How do I retrieve a purged PNR in Amadeus?

For travel that ended more than four days ago, RPD/RLC-A1B2C3/03JUL25*T requests the past-date record by locator (free, delivered later) and RLD shows your requests. RPP by ticket number is instant but chargeable.
Unofficial guide, written with AI
GateRoam's own guide, written in our own words with the help of AI tools. It is not official Amadeus documentation and has not been reviewed or approved by Amadeus. It can contain mistakes: try every entry in the Amadeus training office first, or check Amadeus's own help, before you use it on a live booking.

When

You need a booking whose travel ended more than four days ago — a refund query, a client complaint, a BSP statement line to explain.

Steps

#EntryWhat it doesWhy
1RPD/RLC-A1B2C3/03JUL25*TRequests the purged PNR by record locator (basic option, free, deferred).Most common request.
2RPD/AF7708/16JUL25Requests by flight and date (basic, free).When the locator is unknown.
3RLDShows your office's request list with statuses.Deferred requests arrive later.
4RLD 4Opens a retrieved past-date record from the list.Read it.
5RPP/TKT-0060077000072*TInteractive recall by ticket number (premium, chargeable).Only when you need it now.

Check it worked

The past-date record (PDR) opens read-only, with its history (RH) and TST data (RPP/TST).

Traps

  • Premium recalls cost money — RPD … LH/…, RPD-office…, RPD/FFN… and every RPP are chargeable. Use the free basic RPD options first.
  • Deferred requests are not instant; check RLD later.
  • A booking file stays retrievable normally for four days after the last segment and in the archive for three years.

Related

Read next

Amadeus training with AI: onboarding and support for agents

GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.

Ask your AI assistant instead

This answer is one card of GateRoam's Amadeus guide. Inside GateRoam your AI assistant reads the whole guide and answers in your own words, step by step. Connect Claude or ChatGPT. Free during early access, no Amadeus keys needed.
Connect your AIStart free