How do I retrieve a PNR in Amadeus?

When

You need to open an existing booking — the client calls, a queue shows it, or your own records carry its locator.

#	Entry	What it does	Why
1	`RT Q6RBB3`	By record locator.	Fastest and exact.
2	`RT/HANUSSEN/J` · `RT/HANU`	By name · by the first letters of a name.	When you have no locator.
3	`RT/12AUG-SMITH`	By travel date and name.	Narrows a common name.
4	`RT KL153/12AUG-JOHNSON`	By flight, date and name.	The client knows the flight.
5	`RT TKT/016-1234567890`	By ticket number.	From a BSP statement line or a refund query.
6	`RT 2` · `RT 0`	Opens line 2 of a similar-name list · redisplays the list.	When several PNRs match.
7	`RT*E`	Opens the PNR from a displayed e-ticket record.	From `TWD` to the booking.
8	`RTOA/1G-APRNSZ`	By a record locator of another system (here Galileo).	Bookings made elsewhere.
9	`RL`	Shows the airline's own record locator(s).	What the airline calls this booking (check-in, calls to the airline).

Graphic: search bar → Retrieve → name or locator; up to six booking files open at once.

The PNR is displayed with the locator you expected; for a list, pick the line with the right date.

Amadeus locator ≠ airline locator. Your agency's records should hold the Amadeus record locator (six characters from the top of the PNR); the airline's own code from RL is the airline's reference, for talking to the airline.
Old PNRs (four days after the last flight) are archived; see Recalling a purged (past-date) PNR.
You can only open PNRs of your office unless another office has shared them.