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What if the new fare is lower in a Galileo exchange?

The exchange (TMU1FEX2201234500012, then ER and TKP) issues the new ticket plus an EMD for the refundable balance. Open that EMD with EMDL and EMDD1 and refund it from its details screen; HMPR then lists the refunded EMD.
Unofficial guide, written with AI
GateRoam's own guide, written in our own words with the help of AI tools. It is not official Travelport documentation and has not been reviewed or approved by Travelport. It can contain mistakes: try every entry in a Travelport+ training PCC first, or check Travelport's own help, before you use it on a live booking. GateRoam is independent and not affiliated with or endorsed by Travelport. Travelport, Travelport+ and Galileo are trademarks of Travelport.
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Try the entries in a Travelport+ training PCC first: some rules differ by market and by office.

When

After a change, the old ticket is worth more than what the new journey needs — a lower fare, or taxes that no longer apply. Galileo reissues the ticket and puts the difference on an EMD for the refundable balance; you then refund that EMD.

Check first

  • May the fare go down? Some fares allow a change only to an equal or higher fare. Read the rules before telling the client money comes back.
  • The coupons being changed are OPEN, and you know which taxes were paid on the old ticket.

Steps

#EntryWhat it doesWhy
1—Book the new flights.
2FQ (or a historical quote, see Exchange with additional collection — the new fare costs more)Quotes the new journey.
3*FB1Opens the fare build; *FBTAX shows all taxes.Compare with the taxes on the old ticket.
4FBUTAX1/+TAX2/+TTL/Removes taxes already paid and resets the total.Taxes that no longer apply are removed too, so they can come back to the client.
5*FB, FBF, ERChecks, files and saves.
6TMU1FEX2201234500012Opens the exchange masks.Add the no-longer-valid taxes to the old ticket's value if you are giving them back.
7—Work through the masks; press Enter right after the form of payment; at the next prompt type Y and Enter; add endorsements if the airline wants them.The old value is higher than the new fare, which creates the balance.
8ER, then TKPIssues the new ticket.Galileo also issues an EMD for the refundable balance (and an ADC if new taxes are due).
9EMDL, then EMDD1Lists the EMDs and opens the balance EMD.The money is not returned until this EMD is refunded.
10—From the EMD details screen, issue the full refund.There is no typed entry to refund an EMD (Refund an EMD — full refund from the EMD screen).

Check it worked

HMPR (today's sales report) shows, in order: the original ticket, the new ticket, the balance EMD (zero, as nothing was paid on it) and the refunded EMD.

Traps

  • Stopping after TKP leaves the balance on an EMD — the client gets nothing until you refund it.
  • An EMD can only be refunded in full, and only when the airline supports it.
  • A small ADC can appear next to the balance: new taxes are collected while the fare difference goes to the EMD. Both are normal.
  • Switch off Insert before typing in the masks.

Related

After-sales as a free PDF All free Galileo PDFs

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