When
Money on an EMD has to go back to the client: a paid bag or seat that was not used, a service the airline could not provide, or the refundable balance EMD Galileo creates when an exchange leaves money over (Exchange with a refundable balance — the new value is lower).
Check first
- Does the airline allow EMD refunds? If it does not, Galileo cannot do it.
- Issued today and not wanted at all? Consider voiding it instead (Void an EMD).
- Only a full refund is possible. A partial EMD refund cannot be done.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | EMDL | Lists the EMDs of the open booking file. | Find the EMD to refund. |
| 2 | EMDD1 · or EMDD2201234500101 outside the booking file | Opens the EMD details. | The refund is started from this detail screen. |
| 3 | — | On the details screen, choose the full refund and confirm. | There is no typed entry for an EMD refund; it is done from the screen. |
| 4 | EMDH1 | Shows the EMD's history. | The refund must appear there. |
| 5 | HMPR | Shows today's sales report. | The refunded EMD is listed as its own line. |
In Smartpoint, the EMDL button in the booking file opens the list; click the EMD to reach its details.
Check it worked
EMDH1 shows the refund, and HMPR has a line for the refunded EMD. After an exchange with a
balance, the report shows four lines: old ticket, new ticket, balance EMD, refunded EMD.
Traps
- The balance EMD after an exchange does nothing by itself — until it is refunded, the client has not been paid back.
- The refund deals with the EMD. If the client does not want the service any more, check
*SIand remove it there as well (see Void an EMD, step 5). - If the airline does not support EMD refunds, ask the airline how it wants the money returned.