When
Use this card to add, change or delete phone numbers in a Galileo booking file, and to give the airline the traveller's own mobile so it can warn them about disruptions.
The phone types
Each item is P. + optional city code + type letter + * + number or text. Without a city code the city of your terminal is used.
| Type | Meaning |
|---|---|
T* | travel agency |
H* | home |
B* | business |
M* | mobile |
A* | accommodation / hotel |
E* | email address |
N* | no contact number |
P* | number not known |
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | P.LJUT*01 234 5678-MAJA | Agency number in Ljubljana with the agent's name. | The mandatory contact. The first agency number is sent to the airline at end transact. |
| 2 | P.LJUM*386 41 123456 NOVAK | The traveller's mobile with their name. | Your own way to reach the client. |
| 3 | P./1LJUB*01 300 4000 | Inserts a business number after item 1. | Keeps the order you want. |
| 4 | P.2@LJUH*01 500 6000 | Replaces item 2 with a home number. | Correct a wrong number. |
| 5 | P.3@ · P.1-2@ | Deletes item 3 · items 1 and 2. | Remove old numbers. |
| 6 | *P | Shows the phone field. | Check the items and their numbers. |
| 7 | SI.P1/SSRCTCMYYHK1/38641123456 | Sends traveller 1's mobile to all airlines in the file. | Airlines use it for schedule changes and cancellations. |
| 8 | SI.P2/SSRCTCRYYHK1/PASSENGER DECLINED | Records that traveller 2 refused to give contact data. | The airline then knows the gap is deliberate. |
Check it worked
*P shows each item numbered with its type; *SI shows the CTCM or CTCR line with the airline code or YY.
Traps
- The airline gets the first agency number (as an OSI when you end). For the traveller's own contact use the CTCM (mobile), CTCE (email) or CTCR (refused) SSR (Manual SSRs — contacts, emergency contact, long loyalty numbers).
- In the CTCM SSR write the number with country code and digits only.
- An email in the phone field (
P.LJUE*ANA.NOVAK//EXAMPLE.COM) uses//for@. For itinerary emails use the email field instead (Email addresses in the booking file). - One item holds up to 90 characters, entry included.
P.@(no number) deletes the only phone item; when there are several, always give the item number.YYsends the SSR to every airline in the file; put a carrier code in its place to send it to one airline.