How do I add an email address in Galileo?

When

Use this card to store the client's email address in a Galileo booking file so you can email the itinerary, to set the sender address, and to give the airline the traveller's email for disruption messages.

Steps

#	Entry	What it does	Why
1	`[email protected]`	Adds a "to" address.	Itinerary emails go here. You can store several.
2	`[email protected]`	Sets the "from" address.	Replies reach your agency. Only one "from" item exists.
3	`MC.1@HAVE A GOOD TRIP`	Adds a comment to "to" address 1.	A short line in that client's email; one comment per address.
4	`*EM`	Shows all email fields.	Check the addresses and their numbers.
5	`SI.P1/SSRCTCEYYHK1/ANA.NOVAK//EXAMPLE.COM`	Sends traveller 1's email to all airlines in the file.	Airlines write to the traveller about schedule changes.

Changing and deleting

Entry	What it does
`[email protected]@EXAMPLE.COM`	Replaces "to" address 2.
`MT./[email protected]@EXAMPLE.COM`	Inserts a new address after item 2.
`MT.ALL@`	Deletes every "to" address.
`[email protected]@EXAMPLETRAVEL.COM` · `MF.@`	Replaces · deletes the "from" address.
`MC.2@` · `MC.ALL@`	Deletes comment 2 · all comments.

In Smartpoint the same fields are in the customer information script, under Contact.

Check it worked

*EM lists the "to" addresses with numbers, the "from" address and any comments.

Traps

MT. is for your own emails to the client. To give the airline the traveller's address, send the CTCE SSR (step 5).
In the CTCE SSR @ is typed as // and an underscore as --. In MT. the @ is typed as it is; for an underscore there, some Travelport material shows -- too — confirm with your help desk.
The first "to" address is the default: EM and ERM send only there unless you name others (Email the itinerary (EM, ERM, ERMALL)).
One typo and the client never receives the documents. Read *EM back to the client before you send anything.
YY in the SSR means every airline in the file; use one carrier code to send it to one airline only.

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