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How do I revalidate a ticket in Galileo?

When fare, class and routing stay the same and the airline allows it, rebook the segment (for example @2/25NOV), end with ER, then enter TKRETS2/TN2201234500012/C2 to put segment 2 on coupon 2. *HTE shows the new flight.
Unofficial guide, written with AI
GateRoam's own guide, written in our own words with the help of AI tools. It is not official Travelport documentation and has not been reviewed or approved by Travelport. It can contain mistakes: try every entry in a Travelport+ training PCC first, or check Travelport's own help, before you use it on a live booking. GateRoam is independent and not affiliated with or endorsed by Travelport. Travelport, Travelport+ and Galileo are trademarks of Travelport.
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Try the entries in a Travelport+ training PCC first: some rules differ by market and by office.

When

The client moves to another flight or another day at the same fare, and the airline lets the change happen free of charge. Instead of a new ticket, the existing coupon is pointed at the new flight.

Check first

All of these must hold — otherwise it is an exchange (Even exchange (reissue a ticket) — new flights, same fare and taxes):

  • The airline accepts revalidation (its e-ticket page in MyTravelport, keyword ETKT + airline code).
  • The fare allows the change without a fee.
  • The routing stays the same.
  • The booking class stays the same, so the fare stays the same.
  • The coupon that changes is still OPEN.

Steps

#EntryWhat it doesWhy
1*HTEShows the e-ticket and its coupons.Note the ticket number and which coupon belongs to the changing flight.
2@2/25NOV (new date) · @2/LH1415 (other flight, same cities)Rebooks segment 2 and cancels the old one.The class is kept, so the fare is kept.
3ERSaves and redisplays the booking file.Check the new segment's number and that it is confirmed.
4TKRETS2/TN2201234500012/C2Writes segment 2 onto coupon 2 of the ticket.This is the revalidation.
5TKRETS2/TN2201234500012/C2/NVB25NOV26/NVA25NOV26Same, with new not-valid-before and not-valid-after dates.Use it when the coupon carries validity dates.
6TKRETS2/TNIN2201234500023/C2Revalidates the infant's ticket.An infant has its own ticket; IN marks it.
7*HTEShows the ticket again.The coupon must show the new flight or date, still OPEN.

Smartpoint: Smartpoint Assisted Ticketing → Ticket Revalidation, or type #REVAL.

Check it worked

*HTE shows the same ticket number with the new flight or date on the changed coupon, status OPEN.

Traps

  • Rebooking alone does not move the ticket. Without the TKRETS entry the coupon still names the old flight.
  • Another class is another fare — that is an exchange, not a revalidation.
  • @2/LH1415 only works when the new flight has the same origin and destination as segment 2.
  • One entry covers one segment and one coupon. When two flights change, revalidate each one.
  • If the airline refuses the revalidation, reissue the ticket instead (Even exchange (reissue a ticket) — new flights, same fare and taxes).

Related

After-sales as a free PDF All free Galileo PDFs

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