When
Use this card when you read an e-ticket and need to know what each coupon status still allows: can you exchange, refund or void it?
Check first
- The e-ticket is on screen (Display an e-ticket record (*HTE, *TE)).
Coupon statuses
| Status | What it means | Exchange | Refund | Void |
|---|---|---|---|---|
| OPEN | Free for any action. | Yes | Yes | Yes |
| ARPT | The operating airline took control of the coupon before departure. | Yes | Yes | Yes |
| UNVL | The validating airline says it can no longer be used as ticketed. | Yes | No | No |
| CKIN | The passenger has checked in. | No | No | No |
| LFTD | The passenger has boarded. | No | No | No |
| SUSP | The validating airline has blocked the coupon. | No | No | No |
| IREG | Airline control kept beyond the normal 48 hours. | No | No | No |
| EXCH | Its value paid for a new ticket. | No | No | No |
| FLWN / USED | Flown; that part of the journey is done. | No | No | No |
| RFND | The unused value went back to the passenger. | No | No | No |
| VOID | The whole sale was cancelled. | No | No | No |
| CLSD | The validating airline closed the coupon. | No | No | No |
| REMV | The airline removed the data after full use. | No | No | No |
Flight status on a coupon: OK confirmed, NS infant without a seat, RQ requested or waitlisted, SA space available only.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | *HTE | Shows the e-ticket with each coupon's status. | Decide what is still possible. |
| 2 | *TEH | Shows how the statuses changed over time. | Find out what changed them. |
Check it worked
For every coupon you can say whether it may still be exchanged, refunded or voided; *TEH explains any status you did not expect.
Traps
- A void cancels the whole sale, so every coupon must still be unused — and on BSP it works only on the day of issue (Void (cancel) an e-ticket issued today). Otherwise it is a refund or an exchange.
- UNVL can only be exchanged — not refunded or voided.
- Checked in by mistake? British Airways has an automated customer offload process that can put a CKIN coupon back to OPEN or ARPT. For other airlines, contact the airline.
- A ticket with the first coupon USED and the rest OPEN can still be refunded or exchanged for the unused part (Partial refund — part of the trip flown, the rest unused).