When
The airline changed or cancelled a flight, the client accepted the new flights, and the ticket must follow. Because the airline caused it, the ticket is reissued as an even exchange: no fare difference and no tax difference.
Check first
- The new flights are booked and confirmed (Work schedule changes from the queues (TK, HX, UN segments) shows how to accept them).
*HTE: couponsOPEN, orUNVL— the airline has marked them unusable as ticketed, and an exchange is the only way left.- The airline's own conditions for involuntary reissues (its website or its e-ticket page in MyTravelport). They differ by airline, especially the endorsement wording.
- If only the time or flight number changed and the class is the same, a revalidation may be enough (Revalidation — same fare, new flight or date, same ticket).
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | *HTE | Shows the old ticket. | Note fare, taxes, fare calculation and issue date. |
| 2 | [email protected]@KSAVEU.T05OCT26 | Forces fare basis LSAVEU on segment 1 and KSAVEU on segments 2-3, as of the original issue date. | The new journey keeps the old ticket's fare bases. |
| 3 | *FB1 | Opens the quote as a manual fare build. | Make it match the old ticket. |
| 4 | FBUFARE/EUR180.00 | Sets the fare to the old ticket's fare. | No fare difference. |
| 5 | FBUTAX1/+TAX2/+TTL/ | Removes the taxes (all paid already) and resets the total. | No tax difference. |
| 6 | FBUFC/S- + the old fare calculation | Puts back the old fare calculation. | The S- in front marks the reissue as involuntary. |
| 7 | FBUEB/ + the airline's wording | Writes the endorsement the airline asks for. | Proves the change was the airline's. |
| 8 | *FB, then FBF | Checks and files the fare. | |
| 9 | ER | Ends and retrieves. | |
| 10 | TMU1FEX2201234500012 | Opens the exchange masks with the old ticket as payment. | Step through every mask as for an even exchange. |
| 11 | ER, then TKP | Issues the new ticket. | Expect NOADC. |
Smartpoint: Smartpoint Assisted Ticketing → Involuntary Change, or type #SATINVOL (also #INVOL).
Check it worked
*HTE: the new ticket covers the new flights with the old fare; the old ticket reads EXCH; the
response to TKP showed NOADC.
Traps
- No fare or tax difference — if the reissue asks for money, the fare build does not match the old ticket yet.
- The endorsement text depends on the carrier; use what the airline publishes.
- The fare bases and amounts above are sample data — take the real values from the old ticket.
- Several passengers:
TKP1FEX2201234500012/P1per passenger. - Switch off Insert before typing in the masks.