When
The client asks where they can sit: you want to see which seats are free on a booked flight (or on a flight in an availability display), and what each seat is like — window, aisle, exit row, extra legroom.
Check first
- In Smartpoint the seat map is graphical: click the booked class in the itinerary, type
#SEAT, or use the seat assignment script. Most typed seat-map entries below do not work in Smartpoint, but the graphical map shows the same information (hover over a seat for its characteristics). - The typed entries are for native (terminal) work.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | SA*S1 | Seat map for segment 1 of the booking file. | The usual case. |
| 2 | SA*S1/NW/15 | Same, non-smoking window seats, from row 15. | Narrow the view. |
| 3 | SA*A2Y | Seat map for the flight on line 2 of an availability display, in Y class. | Before booking. |
| 4 | SA*LH1415Y20NOVFRALJU | Seat map for a named flight, class and date. | Without a booking file. |
| 5 | SA*S1#VIE | Seat map for the leg starting in VIE of a change-of-gauge flight. | One flight number, two aircraft. |
| 6 | SA* | Shows the seat map again. | Back to it after other entries. |
| 7 | SC*12A | Shows the characteristics of seat 12A. | Exit row, bassinet, restricted recline … |
| 8 | SC* | Lists the seat characteristic codes. | Decode the map. |
Check it worked
The map shows rows and seats with their status; SC* + seat answers what that seat offers.
Common characteristic codes: W window · A aisle · E exit · L extra legroom · B bulkhead ·
I adult with infant allowed · J no infant or child · H suitable for disabled passengers ·
U suitable for unaccompanied minor · P preferred · X blocked by the airline · @ conditional ·
/ no seat in this position.
Traps
- Most typed
SA*entries do not run in Smartpoint — use the graphical seat map there. - A free seat on the map is not reserved — book it (Reserve, change or cancel a free seat).
- Chargeable seats show on the map but cannot be booked with seat entries (Paid seats — book on the graphical seat map, pay by EMD).
- Read the codes before offering a seat:
Jtakes no infant or child,Xis blocked by the airline.