When
The client wants a particular seat, or seats together, on flights in the booking file — and the seat is free of charge. You request it, change it later, or give it back.
Check first
- Look at the seat map first (Display a seat map and read seat characteristics) to pick seats that are free.
- Chargeable seats cannot be booked with these entries (Paid seats — book on the graphical seat map, pay by EMD).
- In Smartpoint you can do all of this on the graphical seat map: click the seats you want.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | S.S1/14A.B | Requests seats 14A and 14B for all passengers on segment 1. | Two people side by side. |
| 2 | S.P2.3/14A.B | Requests 14A and 14B for passengers 2 and 3, on all segments. | Choose who sits where. |
| 3 | S.NW (or S.G) | Requests non-smoking window seats for everyone on all segments. | A preference, not a seat number. |
| 4 | S.P2.3/NA | Requests a non-smoking aisle seat and the one next to it for passengers 2 and 3, all segments. | Some airlines seat a party together anyway. |
| 5 | S.P1@15C | Changes passenger 1 to seat 15C on all segments. | The change form uses @. |
| 6 | S.S2@NA | Changes everyone to aisle seats on segment 2. | |
| 7 | S.P1.3@ · S.S1.2@ · S.@ | Cancels the seats of passengers 1 and 3 · on segments 1 and 2 · everything. | Give seats back. |
| 8 | *SD | Shows the seats held, with their status. | Check what the airline confirmed. |
| 9 | @ALL | Updates seat statuses: KK becomes HK. | Accept the airline's confirmation. |
Check it worked
*SD lists each passenger and segment with the seat and a confirmed status; SC*S1 shows the
characteristics of the seats held on segment 1.
Traps
- A request is not a confirmation until
*SDshows it confirmed. Seat replies arrive on queue 2. - Change of gauge (one flight number, two aircraft): name the leg —
S.S2#VIE/14Afor the leg starting in VIE. *XSDshows seats cancelled in this session, before you end the booking file;*HSDshows the seat history afterwards.@ALLalso updates segment and SSR statuses — use it knowingly (Segment status codes (HK, KK, HL, UC, TK, HX …) and what to do).*BKand*AKendings change seat status codes passively without a message to the airline — for bookings made elsewhere, not for normal requests.