When
You open Smartpoint, the desktop for Travelport+, and want to know what its menus are for — or it starts misbehaving (plugins missing, slow responses).
Check first
- Smartpoint has two layouts, Flex windows and Classic view. Some buttons and shortcuts exist in only one of them.
- Smartpoint Cloud uses a few different shortcuts — see Scrolling a long display and Smartpoint keyboard shortcuts.
What the menus do
| Part | Use it for |
|---|---|
| Work areas | Five, one booking file open in each; several PCCs if your setup allows it. |
| Interactivity | Clickable responses: click a class to sell, a link to open more. |
| Search | Fill-in screens (scripts) for air availability and fare shopping. |
| Sell | A direct-sell script for a flight without an availability display, and passive segments. |
| Tools | Plugins: calendar, calculator, replay entries and more. |
| Trip Quote | Builds an offer and sends it to the client. |
| Quick commands | Finds ready-made and your own links and scripts. |
| Replay entries | Your earlier entries, up to 999. |
| Help | User guide and MyTravelport. |
| Settings | Number of windows and results, auto-receive and similar. |
| Assisted Ticketing (SAT) | Screens to issue, void, refund, exchange and revalidate; also manual fares and involuntary changes (Smartpoint Assisted Ticketing (SAT) — ticketing with screens). |
| PNR script | Adds everything except flights and fares: names, special services, remarks. |
| History tab | Booking file history and your recently opened booking files. |
| Queue bar | Queue counts, refresh, and the queues you pin to the bottom line. |
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | #CTQ | Opens Trip Quote. | Send the client a clean offer instead of a screen copy. |
| 2 | #RESTART | Restarts Smartpoint; you stay signed on. | First fix when not all plugins loaded. |
| 3 | #DELETEPLUGIN CACHE | Clears the plugin cache. | Can make a slow Smartpoint faster. |
An entry that starts with # is a Smartpoint shortcut (quick command), not a host entry.
Check it worked
After #RESTART the toolbar and plugins are back and your work areas are still signed on.
Traps
- Interactivity off stops clicking and links. Switch it off only for a drop-through group booking file, then back on.
- Read the response to a script as carefully as one to an entry you typed yourself.
- Shortcuts differ between Flex windows, Classic view and Smartpoint Cloud.