When
A flight was booked outside Amadeus (on the airline's website, by another agency) and you want it in the PNR for the itinerary; or there is a gap in the trip (the client travels overland between two flights); or a ticket needs an open return.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | SS1G2/PK/ABC123 | Creates a passive segment from availability line 2, class G, airline locator ABC123. | Records a real booking made elsewhere. |
| 2 | SS1G2/GK/ABC123 | Creates a ghost segment (not sent to the airline). | Itinerary information only. |
| 3 | 3/*ABC123 | Adds (or changes) the airline locator on segment 3. | Link to the booking elsewhere. |
| 4 | SIARNK | Arrival unknown — a surface segment between two flights. | The itinerary is continuous (e.g. arrive VCE, depart TRS). |
| 5 | SIKL171C28JUNAMSCPHHK2/08501120 | Information flight segment. | Show a flight that is not booked here. |
| 6 | SOBAC25NOVLHRJFK/P2 | Open segment (airline, class, cities, no date). | An open return on a ticket. |
Why passive segments are risky
A passive segment is not a booking — Amadeus does not hold a seat. It only mirrors a booking that must exist in the airline's system under the locator you typed. Airlines monitor passive segments; using them without a real booking (for example only to print a ticket or to get a fare) breaks their distribution rules and can lead to a debit memo (ADM) against the agency. Use them only for real bookings made elsewhere, with the correct locator.
Check it worked
RTA shows the segment with status PK/GK, or the ARNK line between flights.
Traps
- Minimum connecting times are not guaranteed on passive segments.
- A missing
ARNKbetween two segments that do not connect can make pricing fail or look wrong.