When
You want a PNR back in front of you (or a colleague) on a certain date — a follow-up with the client, a deposit check, a deadline.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | OP20OCT/CALL CLIENT RE PAYMENT | Option element: queues the PNR to your office on 20 Oct with the text. | A dated reminder inside the PNR. |
| 2 | OP MADIB2176/8JUL/TEXT | Option to another office on a date. | |
| 3 | QE87 · QE87C2 · QE.JANE | Places the PNR on queue 87 now · category 2 · a nicknamed queue. | Immediate hand-over. |
| 4 | QE87C2/15MAR-1100 | On a date and time. | |
| 5 | QE87C2-GTF6YT | Places a PNR by record locator. | Without opening it. |
| 6 | QME/NCE6X0980-6434GY | To a specific agent in the office. | Personal hand-over. |
| 7 | RTQ | Shows all queues the PNR is on. | Check. |
Graphic: Booking file information → Place on queue → queue, category (or nickname), date.
Check it worked
RTQ lists the queue; RTO shows the OP element.
Traps
OPX-31JUL/CANCEL IF DEPOSIT NOT RECEIVEDcreates a confidential option that automatically cancels the itinerary for your airline — use only on purpose.- A queue placement is useless if nobody works that queue.