How do I work queues in the graphic Amadeus screen?

When

You prefer to work queues with the mouse.

Steps

1. Main page navigation → Queue: the queue dashboard lists queues with number, name, category, priority and PNR count. Tab Your queues with activity shows only items tied to your sign.
2. Click a queue name to open it; Refresh queue updates the counts.
3. Start queue mode: the first booking file opens. For each one:
   • Save and continue (tick Update status codes to accept airline changes — like ETK);
   • Ignore and continue;
   • Ignore, remove PNR and continue.
4. To delay a booking file: open it → Booking file information → Delay booking file → date, time, reason → Delay and open next PNR / Delay and exit queue.
5. To place a booking file on a queue: Booking file information → Place on queue.

Queue counts, planners and administration are cryptic only (QT, QCT, …).

Traps

• Clicking a booking file directly opens it outside queue mode — it stays in the queue until you remove it.