When
Before every ER: the received-from element records who requested the booking or the change.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | RF MRS HENDERSON | Records who asked (the client, a colleague, the airline). | The PNR history (RH) shows it next to every change — the answer to "who asked for this?". |
| 2 | RF JOHN SMITH/-0001AB | Also sets the agent sign / queue category. | Office routing. |
| 3 | RF JOHN SMITH/MUC1A0702 | Changes the queuing office to another office. | Rare; hand-over situations. |
In the graphic booking file RF is prefilled with your login and can be changed.
Check it worked
After ER, RH shows your change with the RF text.
Traps
- Write the person who asked, not just "AGENT" — when a client disputes a change, the RF in the history is your agency's evidence.
- The RF applies to the transaction you are ending; add a new one for each later change.