How do I use work areas and remote offices in Amadeus?

JXB signs you in to a second work area and JMB moves to it, so two PNRs stay open. JUM or JUI takes you into a remote office that gave your sign access, JUO signs out, and JUR signs a forgotten terminal out remotely.
Unofficial guide, written with AI
GateRoam's own guide, written in our own words with the help of AI tools. It is not official Amadeus documentation and has not been reviewed or approved by Amadeus. It can contain mistakes: try every entry in the Amadeus training office first, or check Amadeus's own help, before you use it on a live booking.

When

You are signed in and want a second booking open next to the first, you also work for another office (a branch or a partner agency that gave your sign access), or a colleague left a terminal signed in under their sign.

Steps

#EntryWhat it doesWhy
1JXBSigns you in to work area B as well.A second PNR open without closing the first.
2JMBMoves to work area B.Switch between the two bookings.
3JB · JBTShows the sign-in screen again · your work environment.See what you are signed in to.
4JOB/C/D · JO*Signs out of work areas B, C and D · of all of them.Close what you no longer use.
5JUM/0-LJUXX2100/Jumps to the remote office LJUXX2100.Work in the other office with your own sign.
6JUI/O-LJUXX2100 · JUOSigns in to a remote office · signs out of it.Start and end work there.
7JUR 4567AB.LJUXX2100Signs agent 4567AB of office LJUXX2100 out remotely.A terminal was left signed in.

Check it worked

JD lists every work area with the sign and the office it is in.

Traps

  • Check JD before you create or issue anything after a jump: everything you do is done in the office you are signed in to at that moment.
  • Remote office access and remote sign-out are rights on your sign, given by the local security administrator (Local security — agent signs and rights (for the office administrator)). A refusal means the right is missing, not a typing error.
  • Each work area holds its own unsaved PNR: end (ER) or ignore (IG) it before you sign out of that area.

Related

Read next

Amadeus training with AI: onboarding and support for agents

GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.

Ask your AI assistant instead

This answer is one card of GateRoam's Amadeus guide. Inside GateRoam your AI assistant reads the whole guide and answers in your own words, step by step. Connect Claude or ChatGPT. Free during early access, no Amadeus keys needed.