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How do I make a partial refund in Galileo?

Check flown and open coupons with *HTE, work out the unused value from the fare rules, then open the refund mask with TRNE2201234500012/05OCT26 and refund only the open coupons. *TRN1 and *TRN2 reopen the refund screens.
Unofficial guide, written with AI
GateRoam's own guide, written in our own words with the help of AI tools. It is not official Travelport documentation and has not been reviewed or approved by Travelport. It can contain mistakes: try every entry in a Travelport+ training PCC first, or check Travelport's own help, before you use it on a live booking. GateRoam is independent and not affiliated with or endorsed by Travelport. Travelport, Travelport+ and Galileo are trademarks of Travelport.
Not yet checked in a live office
Try the entries in a Travelport+ training PCC first: some rules differ by market and by office.

When

The client flew part of the journey (often the outbound) and will not use the rest. The unused coupons still have a value under the fare rules, and that part is refunded.

Check first

  • *HTE: which coupons are flown (LFTD, FLWN/USED) and which are still OPEN (or ARPT). Only those two statuses allow a refund.
  • What is the unused part worth? The fare rules and the airline decide. Work the figures out before opening the mask — ask the airline or your help desk if the rules leave you unsure (Read fare rules (fare notes) — from a fare display or a quote).
  • The airline and your BSP market accept automated refunds for this ticket.

Steps

#EntryWhat it doesWhy
1*HTEShows the ticket and coupon statuses.Identify the coupons to refund.
2TRNE2201234500012/05OCT26Opens the refund fill-in mask for the ticket issued on 5 October 2026.Partial refunds are done in the mask, not with the one-line /RF.
3—In the mask, fill in which coupons are refunded and the amounts you worked out.The flown coupons stay out of the refund.
4*TRN1 · *TRN2 · *TRNReopens the first, second or current refund screen.Check or correct a field during the process.
5*HTEShows the ticket again.Refunded coupons RFND; flown ones unchanged.

Smartpoint: Smartpoint Assisted Ticketing → Ticket Refund (#REFUND) guides full and partial refunds, and cancels them too.

Check it worked

  • *HTE: the unused coupons show RFND.
  • HMPR/REF/12OCT-12OCT lists the refund on the day it was made.

Traps

  • The one-line refund (/RF) is for full refunds of first issues. A partial refund, or any refund of a reissued ticket, goes through the mask.
  • Wrong figures? TRNC22012345000124 (ticket number plus check digit) cancels the refund, but only on the same calendar day and only with airlines that support it.
  • Switch off Insert before typing in the mask.
  • A coupon in CKIN, LFTD or SUSP cannot be refunded. If the client did not really fly that leg, contact the airline.
  • EMDs cannot be refunded partially (Refund an EMD — full refund from the EMD screen).

Related

After-sales as a free PDF All free Galileo PDFs

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