How do I see a ticket's document history in Galileo?

When

Use this card when you need the whole story of a ticket — issued, exchanged, voided, refunded — for an ADM, a client complaint or an accounting question. Document history keeps that story even after the airline has purged the ticket from its own system.

Check first

The booking file is on screen, or you have the ticket number or the invoice number.

Steps

#	Entry	What it does	Why
1	`*DH`	Lists the tickets and invoices of the booking file.	The starting point.
2	`*DH/1`	Opens item 1 of that list in detail.	The story of one document.
3	`*DH/0811234500012`	Goes straight to a ticket by its number.	When you have the number.
4	`*DHI/000004711`	Finds the history by invoice number.	Accounting asks by invoice.
5	`*TEH`	Status history of the e-ticket record on screen.	Coupon changes as the airline records them.
6	`*HTI`	Current and earlier ticket numbers of the booking.	Every ticket that ever belonged to it.

Check it worked

The detail shows the exchange, void or refund transactions done on that document, not only its issue.

Traps

E-tickets only. EMDs do not appear in *DH; use the EMD history (Display EMDs and their history).
*DH also covers NDC tickets.
In the booking history (*H), AT marks modifiers added at issue, AFQ the fare quote stored at ticketing, and XK a replaced ticket number.

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