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How do I void a ticket in Galileo?

Display the e-ticket with *HTE, check that every coupon is OPEN and that it was issued today (BSP), then enter TRV/2201234500012. *HTE then shows VOID. A void does not cancel the flights: cancel them with XI, add R.P and end with ER.
Unofficial guide, written with AI
GateRoam's own guide, written in our own words with the help of AI tools. It is not official Travelport documentation and has not been reviewed or approved by Travelport. It can contain mistakes: try every entry in a Travelport+ training PCC first, or check Travelport's own help, before you use it on a live booking. GateRoam is independent and not affiliated with or endorsed by Travelport. Travelport, Travelport+ and Galileo are trademarks of Travelport.
Not yet checked in a live office
Try the entries in a Travelport+ training PCC first: some rules differ by market and by office.

When

A ticket issued today has to disappear — the client dropped the trip, or the ticket is wrong (name, date, fare, passenger type). A void cancels the sale itself, as if it had never been made.

Check first

  • Is it still the day of issue? On BSP a void is possible only on that day. From tomorrow it is a refund (Full refund of an unused e-ticket).
  • Are all coupons OPEN? A void needs every coupon open; one checked-in, flown or exchanged coupon blocks it.
  • How many documents? One e-ticket per passenger, and paid seats or bags sit on their own EMDs. Each document is voided separately.

Steps

#EntryWhat it doesWhy
1*K7P2QX (or *R if it is already open)Retrieves the booking file.The ticket display reads from it.
2*HTE · *TE2 (second ticket of a list)Shows the e-ticket.Confirm number, issue date today, every coupon OPEN.
3TRV/2201234500012Voids that e-ticket by its 13-digit number.The void itself — one ticket per entry, so repeat per passenger.
4*HTEShows the ticket again.The coupons must now read VOID.
5aClient not travelling: XI (or X2 for one segment), R.P, ERCancels the flights, adds the received field, saves.A void kills the ticket, not the booking. The seats stay booked until you cancel them.
5bWrong ticket: keep the segments, correct the error, quote again and reissueReplaces the ticket.See Issue e-tickets with TKP.

Smartpoint: Smartpoint Assisted Ticketing → Ticket Void, or type #VOID.

Check it worked

  • *HTE: every coupon shows VOID.
  • *DH: the document history lists the void against the ticket.

Traps

  • A reissued ticket is voided with TRVE/ + the new ticket number, and only on the day of the reissue (BSP and ARC alike), if the airline supports it. The old ticket then goes back from EXCH to OPEN.
  • ARC (US) only: voids run until 23:59 agency time on the next business day, and TRV/ + ticket + / + issue date voids one from an earlier day. Neither applies to BSP agencies.
  • Several tickets from the same filed fare can go in one entry as a range from the sales report: TRV/2201234500012-014.
  • EMDs are separate documents with their own void. If the seats or bags paid on them go too, void those EMDs as well (Void an EMD).
  • Cancelling the segments does not void anything. Without the TRV entry the ticket stays sold.

Related

After-sales as a free PDF All free Galileo PDFs

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