When
The airline changed a flight time, cancelled a flight or could not confirm a segment, and the booking file has landed on one of the airline-reply queues. You check the change, agree it with the client, clean up the statuses and make the ticket follow.
Where they arrive and what the status means:
| Queue | Status | Meaning |
|---|---|---|
| 22 | TK (also TL) | The airline confirms a changed time |
| 23 | HX | The airline cancelled the segment |
| 21 | UC, UN, NO | The airline cannot confirm |
| 20 | UU, US | Unable — the request was waitlisted instead |
| 25 | — | An SSR's status changed |
| 11 | — | Fare changes and NDC schedule changes (Find and check NDC bookings and tickets after booking) |
Check first
- Read every booking file on these queues every working day — a missed change can strand the client at a connection.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | QCA | Counts all queues. | See whether 20-23 and 25 have files. |
| 2 | Q/22 | Signs in to queue 22; the first file opens. | Start with confirmed time changes. |
| 3 | *IA · *VR | Shows the air segments · the airline's remarks. | What exactly changed. |
| 4 | @MT | Checks the minimum connect time of the booked flights. | A later first flight can break the connection. |
| 5 | — | Agree with the client: accept, rebook (Cancel segments or change the date, class or flight) or cancel. | Big changes need the client's yes. |
| 6 | @ALL | Accepts the changes: TK, KK, KL become HK; UU becomes HL; NO, UN, UC, HX are removed one at a time. | Clean statuses. Repeat until nothing is left to update. |
| 7 | @2XK | Removes cancelled segment 2 without a message to the airline. | For an HX segment, when @ALL is not used. Not for EK. |
| 8 | *SIR · SIR VGML | Lists SSRs to put back after the change · reinstates the meal. | Meals and other SSRs may not follow a new flight by themselves. |
| 9 | R.AGT, QXE | Adds received, ends, signs out — the file leaves the queue. | Done. |
| 10 | *HTE | Shows the ticket, if there is one. | Coupons still on the old flight must be fixed. |
| 11 | — | Fix the ticket: revalidation if class and fare stay the same (Revalidation — same fare, new flight or date, same ticket), otherwise an involuntary exchange (Involuntary exchange after an airline schedule change). | The ticket must name the flights the client will fly. |
Check it worked
*IA shows only HK segments, @MT passes, *SR shows the services confirmed, and *HTE coupons
match the flights.
Traps
- Do not
@ALLblindly. It also changes SSR statuses and removes cancelled segments — check the connection and the client's plans first. @ALLhandles oneNO/UN/HX/UCsegment per entry; keep entering it until no more updates are found.- Whether the client may change or refund free of charge after a schedule change is the airline's rule — check it before charging anything.
- Accepting the change in the booking file does not move the ticket.