How do I set up queue categories in Galileo?

Second-level users activate a category with QDCA/41*CVP (add *D1 for a date range), remove it with QDCX/41*CVP, switch a queue on or off with QAB/41/ON or QAB/41/OFF and add titles in the QDQT/41 screen. QCTA/41 checks the result.
Unofficial guide, written with AI
GateRoam's own guide, written in our own words with the help of AI tools. It is not official Travelport documentation and has not been reviewed or approved by Travelport. It can contain mistakes: try every entry in a Travelport+ training PCC first, or check Travelport's own help, before you use it on a live booking. GateRoam is independent and not affiliated with or endorsed by Travelport. Travelport, Travelport+ and Galileo are trademarks of Travelport.
Not yet checked in a live office
Try the entries in a Travelport+ training PCC first: some rules differ by market and by office.

When

The office wants its own queue structure: names on its queues, a queue split into piles by category (one per team, client or task), date ranges inside a category, or a queue switched on or off. This is set-up work for a senior agent or supervisor.

Check first

  • These entries need second-level (secondary) authorisation. A normal sign-on cannot make them.
  • Plan the names before typing — titles are short:
    • queue title: up to 20 characters;
    • category title: up to 12 characters;
    • date range title: up to 6 characters.
  • The category ID is not its title: it is the 2-character code after C (in *CVP it is VP), either letters or digits, not a mix.

Steps

#EntryWhat it doesWhy
1QDQTOpens the fill-in screen for queue titles.Give queues readable names.
2QDQT/41Opens the screen for category and date range titles of queue 41.Name the piles inside a queue.
3QAB/41/ON · QAB/41/OFFSwitches queue 41 of your branch on · off.Use a new queue, or retire one.
4QDCA/41*CVPActivates category VP in queue 41.Before anything can be placed in it.
5QDCA/41*CVP+CGR+C10Activates several categories at once (up to 10).Set a queue up in one go.
6QDCA/41*C1-20Activates numeric categories 1 to 20 in sequence.Up to 100 numbered piles.
7QDCA/41*CVP*D1Activates category VP with date range 1.Split a category by date.
8QDCX/41*CVPDeactivates category VP of queue 41.Retire a pile.
9QCTA/41Counts queue 41 with every category and date range.Check the structure and the content.

Check it worked

QCTA/41 lists the categories and date ranges you activated, with their counts.

Traps

  • A queue must be empty to be switched off, and switching it off also deactivates all its categories and date ranges.
  • Titles are optional — an untitled category still works, it is just harder to read.
  • One QDCA entry takes up to 10 categories and up to 4 date ranges, joined with +.
  • Another branch: add it after the first slash, e.g. QAB/7XQ1/41/ON.
  • Deactivate in bulk the same way: QDCX/41*C1-20 for a numeric run.

Related

Queues as a free PDF All free Galileo PDFs

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