How do I count queues in Galileo?

When

Start of the day, or before signing in to a queue: you want to know how many booking files are waiting where, and whose names they are.

Check first

To list names (QLD) you must be outside any queue — sign out first (QX).

Steps

#	Entry	What it does	Why
1	`QCA`	Counts every queue of your PCC.	The daily overview.
2	`QCA*20`	Counts only queues holding more than 20 files.	Spot the piles that are growing.
3	`QCB`	Counts queues 0 and 1.	Urgent and general at a glance.
4	`QCB/22`	Counts queue 22, all its categories included.	One queue in total.
5	`QCT/22`	Counts the main queue 22 only, with names.	Who is waiting.
6	`QCT/18+21+22`	Counts several queues, with names.	Airline replies in one view.
7	`QCTA/ALL`	Full count of every queue, category and date range.	Offices that use categories.
8	`QLD/22`	Lists passenger names and record locators on queue 22.	Pick one file without working the queue.
9	`QCM` · `QCL` · `QCU`	Counts the general message queue · the left-message-to-call-back queue · the unable-to-contact queue.	Messages and call-backs.
10	`ORC/TAU/20NOV`	Counts booking files with a `TAU` ticketing arrangement for 20 November.	Plan ticketing ahead.
11	`ORC/RB/20NOV`	Counts booking files with a review booking item for 20 November.	Plan follow-ups ahead.

Check it worked

The count shows queue numbers with their totals; QCT and QLD add names and locators.

Traps

QLD only works outside a queue. Sign out with QX first.
QCB/22 includes all categories; QCT/22 counts only the main queue. Use QCTA/22 for the breakdown by category.
ORC without a date counts for today. A range works too: ORC/TAU/20NOV*24NOV.
Another office of your group: add its branch, e.g. QCA/7XQ1 or QCB/7XQ1/22.
Put P- in front of a count (P-QCA) to send it to the printer.

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