When
You start or end your day in Travelport+, step away for a while, need a new password, or Smartpoint asks for a business email and a one-time password when you sign on.
Check first
- Smartpoint normally opens a sign-on pop-up for your ID and password; the entries below do the same thing typed.
- Before signing off, the booking file in every work area must be ended or ignored (End (E / ER) or ignore (I / IR) — save or discard your work).
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | SON/ZAN | Signs on at your own office. After SON/Z comes your ID: 1 to 3 letters, digits or both. | Your sign identifies your work. |
| 2 | SON/Z7XQ1/AN | Signs on at a branch with a four-character PCC: PCC, slash, ID. | With a three-character PCC the ID follows the PCC without a slash. |
| 3 | SAO | Temporary sign-out. | A break without a full sign-off. Open booking files must be ended or ignored first. |
| 4 | SAI/ZAN | Signs you back in to all work areas at your own office. | One entry instead of one per work area. |
| 5 | SOF | Signs off. | End of the day. Refused while a booking file is still open. |
| 6 | SOF/ZAN | Override sign-off. | Unfinished work is not protected — use it only when you know what is open and that it may go. |
| 7 | STD/ZAN | Shows your security profile; from that display the password can be changed. | Password change in the terminal. |
| 8 | STE/DISPLAY | Shows the business email registered on your sign-on. | Two-factor sign-on depends on it. |
| 9 | STE/ADD/ · STE/CONFIRM/ · STE/CHANGE/ + your email | Adds, confirms or changes that email. | Without a confirmed address you cannot sign on with a one-time password. |
Password rules: 10 characters, letters and digits; not your name or your sign; never the same character three times in a row; none of your last five passwords; at least three characters different from the old one.
Check it worked
OP/W* lists your sign-on in the work areas; KGB shows the current work area, your sign-on and the terminal ID (GTID).
Traps
- Your sign is your signature. Booking file lists and queue sorts can be run by sign — never work under a colleague's sign.
- From Travelport+ V12 every agent should have their own business email, the same one as their MyTravelport account — two-factor sign-on relies on it.
- Forgotten password: it can be reset on my.travelport.com.
- Each work area can be set up differently (assumed city, 12/24-hour clock). Check it at the start of the day — see Work areas A to E and your terminal settings.