When
Use this card to find out who changed what in a Galileo booking file and when — a cancelled flight, a removed SSR, a changed name — or what the airline did to a segment.
Steps
| # | Entry | What it shows | Why |
|---|---|---|---|
| 1 | *H | The whole history. | Everything at once; the oldest entries are at the bottom. |
| 2 | *HIA | Air segment history. | Sold, cancelled, status changes by the airline. |
| 3 | *HI | Itinerary history, non-air included. | The full travel picture. |
| 4 | *HN | Name changes. | Who changed a name and when. |
| 5 | *HSI · *HSR · *HSO | Service information · SSRs · OSIs. | A meal or wheelchair that disappeared. |
| 6 | *HTD · *HP · *HMM | Ticketing field · phones · frequent flyer. | Changed deadlines and contacts. |
| 7 | *HQT | Queue trail. | Which queues the file has been on. |
| 8 | *HNP · *HRI · *HVR | Historical notepads · itinerary remarks · vendor remarks. | Notes and airline messages. |
| 9 | *HSI.VR | SSRs, OSIs and vendor remarks together. | Combine with a full stop. |
| 10 | P-*H | Prints the history. | A record for a dispute. |
Smartpoint has two views. In the standard view the history is one text and the word CRDT separates the transactions; the enhanced view leaves a blank line between transactions and lets you open each field from a menu.
Common history codes
| Code | Meaning | Code | Meaning |
|---|---|---|---|
AS | segment added | XS | segment cancelled |
SC | segment status changed | HS | original segment status |
AN | name added | XN | name changed or deleted |
AG | SSR added | XG | SSR deleted or cancelled |
AO | OSI added | XO | OSI changed or deleted |
XT | ticketing field changed or deleted | XP | phone changed or deleted |
AQ | put on a queue | XQ | removed from a queue |
AVI · AVO | vendor remark in · out | DN | name divided out |
H/HIST lists all the codes.
Check it worked
You find the change by its history code, inside the session (transaction) that made it.
Traps
- Not everything is in the history. Plain and confidential notepads leave no trace when deleted; historical notepads appear only when changed or removed.
- Fill the received field with who really asked (Received from field and autoreceive);
R.AGTon every change says nothing about what the client requested. - Ticket history (issue, void, refund, exchange) is a separate display: see Document history — everything that happened to a ticket (*DH).
SC(status changed) andXSlines that you did not make may come from the airline, for example after a schedule change (Work schedule changes from the queues (TK, HX, UN segments)).