When
A client has chosen a flight and you want to hold it in Amadeus before pricing and ticketing.
Check first
- Names exactly as on the passports (and children's / infants' dates of birth).
- The client agreed to the flight and the class — selling holds a real seat.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | AN20OCTLJUFRA | Availability for the date and city pair. | See flights, classes and seats. |
| 2 | SS2Y1 | Sells 2 seats in class Y on line 1. | Holds the seats; the segment appears in the PNR. |
| 3 | NM2NOVAK/JANEZ MR/MAJA MRS | Adds the names (same surname). | The ticket is issued to these names. |
| 4 | APM-386 41 123456 · [email protected] | Adds a mobile and an email. | Contact for changes and for the e-ticket receipt. |
| 5 | TKTL18OCT | Ticketing time limit in your office. | Puts the PNR on your ticketing queue on that date. |
| 6 | RF JANEZ NOVAK | Who asked for the booking. | Audit trail. |
| 7 | ER | Ends the transaction and redisplays. | Saves; the record locator appears. |
Steps 3-6 can be one line with ; (see Several elements in one entry):
NM2NOVAK/JANEZ MR/MAJA MRS;[email protected];TKTL18OCT;RF JANEZ NOVAK;ER
Check it worked
The redisplayed PNR has a record locator and every flight in status HK (confirmed). A status like
HL (waitlisted) or UC/UN (unable) is not a confirmed seat — see Segment status codes and what to do with each.
Traps
- Sell first or name first — both work, but end only once everything is in. An
ERwith a missing element is refused; read the message, add the element,ERagain. - A PNR is not a ticket. The seat can be cancelled by the airline if it is not ticketed by its
deadline — price (
FXP) and issue (TTP) in time. - If you only wanted to look, never
ER— useIG(see End (ET / ER) or ignore (IG / IR) — saving or discarding your work).