When
Amadeus answers with a message you do not understand. First step, always: HE/ — help on the
last entry you made.
Responses you will meet
| Response | Meaning | What to do |
|---|---|---|
THIS CARRIER IS NOT A VALID AMADEUS PARTICIPATING CARRIER | The airline cannot be sold in Amadeus. | Book elsewhere (How airlines sell through Amadeus — participating, sponsored, non-participating, Altéa). |
NOT AVAILABLE BUT WAITLIST OPEN | The class is full; the airline answered live. | Another class, or waitlist with /PE. |
PRICING REQUEST REJECTED DUE TO MARRIED SEGMENT CONTROL | You priced one leg of a married connection. | Price the whole connection (Married segments — why you cannot change one leg alone). |
NOT SUPPORTED / USE DIRECT ACCESS 1YY | Carrier-preferred display not available / use Direct Access instead. | Neutral AN, or 1YY…. |
ENTRY NOT SUPPORTED | The Direct Access airline does not offer that function. | HEDIRxx for its entries. |
REQUEST NEW AVAILABILITY FOR … | More than 3 minutes since the Direct Access display. | Display again, then sell. |
PLEASE USE ANYY FOR REQUESTS OF YY DISPLAYS / PLEASE USE AMADEUS AVAILABILITY AN | Direct Access switched off / not supported. | Use AN. |
APPLICATION DISABLED · LOST RESPONSE - RETRY · COMMUNICATION CURRENTLY UNAVAILABLE | The airline's system is down, slow or busy. | Retry later. |
UNABLE TO PROCESS - PLEASE CONTACT AMADEUS HELP DESK | Unexpected airline data. | Help desk incident. |
MCT NOT GUARANTEED - DIRECT ACCESS/PASSIVE/TTY SEGMENT(S) | No MCT guarantee for such segments. | Check the connection yourself. |
DISPLAY TOO LONG, REQUEST HARDCOPY | History too long for the screen. | RH049 (next step) or print. |
TICKET REVALIDATION/REISSUE IS RECOMMENDED | Booking changed after ticketing. | Void, refund, revalidation or reissue — which one this case needs. |
UNABLE TO MATCH RESIDUAL VALUE WITH REISSUE PRICING RECORD | Residual EMD missing the ticket coupon. | Add the in-connection coupon (Residual value on an EMD-S (RSVR) — when the new ticket costs less). |
| "already ticketed" on a reissue | An FH element relates to the itinerary. | Passenger-relate the TTP. |
Success messages worth knowing: OK ETICKET, OK EMD, OK - DOCUMENT(S) CANCELLED, TSM DELETED,
OK - REFUND PROCESSED.
Traps
- Never "fix" an error by switching to a colleague's sign, overriding pricing, or
TTP/DUPE— find the cause. - Copy the exact response into your AI assistant or to the senior agent; the wording matters.