When
Use this card to choose the right remark field in a Galileo booking file, and to add itinerary remarks the client will read: a welcome line, a note on one flight, check-in times, terminals.
Which remark where
| You want to … | Field | Who reads it |
|---|---|---|
| tell the client something on the itinerary | RI. itinerary remark | the client (itinerary, email, ViewTrip) |
| note something for colleagues | NP. notepad (Notepad (NP.) and postscript (PS.) — internal notes) | your agency |
| put a warning on top of the file | PS. postscript (Notepad (NP.) and postscript (PS.) — internal notes) | your agency |
| pass data to the back office | DI. document invoice remark | your accounting system |
| ask the airline something | V. vendor remark (Vendor remarks — messages to and from the airline) | the airline, which can answer |
| inform the airline, no answer needed | OSI (OSI — other service information for the airline) | the airline |
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | RI.HAVE A PLEASANT TRIP | A general line on the itinerary. | Not tied to any flight. |
| 2 | RI.S2*BUS TRANSFER TO TERMINAL 2 | A line printed after segment 2. | Information about one flight. |
| 3 | RI.S1/CI*90 | Check-in time of 90 minutes for segment 1. | RI.CI*90 sets it for every air segment. |
| 4 | RI.S1/DT*TERMINAL 1 · RI.S2/AT*TERMINAL 2 | Departure · arrival terminal for a segment. | Combine: RI.S1/CI*90/DT*TERMINAL 1. |
| 5 | RI. (two spaces) | An empty line between general remarks. | Readability. |
| 6 | RI.2@NEW TEXT · RI.3@ | Changes remark 2 · deletes remark 3. | Fix the text. |
| 7 | RI./0*TEXT | Inserts a new first general remark. | Put the important line on top. |
| 8 | *RI | Shows the itinerary remarks. | *RIC shows only check-in and terminal lines. |
| 9 | DI.FT-COST CENTRE 4410 | Free text for the back office. | Up to 45 characters, sent to the accounting interface. |
| 10 | DI.AC-EXAMPLE CORP | Account name. | One item; list displays can filter on it (/AC-). |
Check it worked
*RI shows each remark with its number and the segment it belongs to. Send yourself the itinerary (Email the itinerary (EM, ERM, ERMALL)) to see what the client sees.
Traps
- The client reads
RI.remarks. Never put internal notes, net prices or comments about the client there — use the notepad. - Cancelling a segment drops its remarks unless you move them first. Galileo warns
ITIN RMKS XLD UNLESS REASSOC; before ending, re-attach them withRIR.1-2S3(remarks 1 and 2 to segment 3). - Each itinerary remark holds up to 70 characters.
- Check-in times must be between 10 and 240 minutes.
- Ask your back office which
DI.lines it reads before you use new ones.