When
Use this card to make a Galileo booking file come back to you on a chosen day — to chase a waitlist, call the client about payment, or check a visa — with a note saying why.
Check first
- Without other details a review item goes to your own branch, queue 12, at 07:00. Decide whether that suits you or name a time and queue.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | RB.20OCT*CALL CLIENT ABOUT PAYMENT | Back on queue 12 on 20 October at 07:00, with the note. | The everyday reminder. |
| 2 | RB.20OCT/1530*CHECK WAITLIST JU211 | Same, at 15:30. | When the time matters. |
| 3 | RB.Q41*VISA COPY MISSING | Today at 07:00 on queue 41. | A queue a colleague works. |
| 4 | RB.7XQ1/20OCT/0900/Q26*PLEASE ISSUE | Queue 26 of branch 7XQ1 on 20 October at 09:00. | Hand work to another office. A PCC always needs a date. |
| 5 | RB.1300/Q12.Q29*SEND INVOICE | Two items, today at 13:00, queues 12 and 29, same text. | Two people need the same reminder. |
| 6 | RB.@1/22OCT | Moves item 1 to 22 October, the rest unchanged. | Postpone a reminder. |
| 7 | RB.3@ · RB.ALL@ | Deletes item 3 · all items. | Clear reminders that are done. |
| 8 | *RB | Shows the review items. | Check dates, queues and texts. |
In Smartpoint: booking file remarks script → Review BF.
Check it worked
*RB lists each item with date, time, branch, queue and text. On the day the file appears on that queue; *HRB shows items that were changed or removed.
Traps
- The reminder only helps if someone works that queue. Queue 12 is where review items land by default; agree in your office who empties it (Work a queue — sign in, act, remove, sign out).
- Counting and pulling early:
ORC/RB/20OCTcounts the files due on a date;ORB/RB/20OCT-Q/30moves them to queue 30 now (queue 12 if you give none). - Up to 99 items per file, 255 characters of text each.
- For the ticketing deadline use the ticketing field (
T.TAU/…), not a review item — lists of unticketed files read the ticketing field only (Ticketing arrangement field (T.TAU, T.TAW, T.T*)). - Delete reminders you no longer need, or the file still lands on the queue on that date.