When
An EMD was issued by mistake or for a service the client no longer wants — or the ticket it belongs to has just been voided — and the EMD must be cancelled.
Check first
- Void on the day of issue. Treat an EMD like a ticket and void it the same day — a safe habit, not a published rule. If the void is refused, ask your help desk or the airline; a refund works only where the airline allows it (Refund an EMD — full refund from the EMD screen).
- Which EMD is it — check the number and the service in
EMDLandEMDD.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | EMDL | Lists the EMDs of the booking file. | Find the right line. |
| 2 | EMDD1 | Shows EMD 1 in detail. | Confirm amount, passenger and service. |
| 3 | EMDV1 | Voids EMD 1 of the list. | The void itself. |
| 3b | EMDV2201234500101 | Voids an EMD by its 13-digit number (airline code included). | When working from the number. |
| 4 | EMDL | Lists the EMDs again. | The EMD must now show as voided. |
| 5 | SI.P1S2/ + service code + @ | Cancels the service for passenger 1 on segment 2. | Check *SI after the void — if the service is still there and the client does not want it, remove it. |
Check it worked
EMDL / EMDD1 show the EMD as voided, and *SI no longer has the service (if you removed it).
Removing the service also removes its ASVC line.
Traps
- Ticket voided? Check its EMDs as well. They are separate documents with their own void
(
EMDV). - The other way round too: an EMD void deals with the payment document. Look at
*SIand do step 5 if the service itself should go. - Be precise when removing.
SI.S2@removes every SSR on segment 2 andSI.ALL@every service in the booking file, paid ancillaries included. Name passenger, segment and code. - MCOs (voided with
TRV/on the same day) exist in ARC (US) only; BSP agencies use EMDs.