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How do I refund an unused ticket in Galileo?

For a first issue, enter TRNE2201234500012/D05OCT26/RF (add /X100.00 for a fee). For a reissue, open the mask with TRNE2201234500012/05OCT26. *HTE then shows RFND; TRNC22012345000124 (with check digit) cancels it the same day.
Unofficial guide, written with AI
GateRoam's own guide, written in our own words with the help of AI tools. It is not official Travelport documentation and has not been reviewed or approved by Travelport. It can contain mistakes: try every entry in a Travelport+ training PCC first, or check Travelport's own help, before you use it on a live booking. GateRoam is independent and not affiliated with or endorsed by Travelport. Travelport, Travelport+ and Galileo are trademarks of Travelport.
Not yet checked in a live office
Try the entries in a Travelport+ training PCC first: some rules differ by market and by office.

When

The client cancels a trip whose ticket was issued before today and nothing has been flown. The fare allows a refund (maybe minus a cancellation fee), and the money goes back through BSP.

Check first

  • Issued today? Then void it instead (Void (cancel) an e-ticket issued today).
  • *HTE: every coupon OPEN, the issue date, and whether this is a first issue or a reissue.
  • The fare's refund rule and the cancellation fee.
  • Automated refunds are not offered in every BSP market, nor by every airline, nor for every ticket type.

Steps

#EntryWhat it doesWhy
1*HTEShows the e-ticket.Status, issue date, first issue or not.
2aTRNE2201234500012/D05OCT26/RFFull refund in one line; D + the original issue date.Fastest way — first issues only.
2bTRNE2201234500012/D05OCT26/RF/X100.00Same, keeping a cancellation fee of 100.00.When the rules charge a fee.
2cTRNE2201234500012/05OCT26Opens the refund fill-in mask (year optional).Needed for reissued tickets and for anything the one-liner cannot say.
3*TRN · *TRN1 · *TRN2Reopens the current, first or second refund screen.Check or correct amounts before finishing.
4*HTEShows the ticket again.Refunded coupons read RFND.
5XI, R.P, ERCancels the flights if still booked, adds received, saves.The refund does not cancel the booking.

Smartpoint: Smartpoint Assisted Ticketing → Ticket Refund, or type #REFUND (full, partial or cancel).

Check it worked

  • *HTE shows RFND on the coupons.
  • HMPR/REF/12OCT-12OCT lists refunds of that day; *DH shows the refund in the ticket's history.

Traps

  • Cancel a refund the same calendar day only: TRNC22012345000124 (participating airlines only). If the refund was made in another branch, add / + that PCC, e.g. /7XQ1.
  • TRNC wants the ticket number plus its check digit — 14 digits, airline code included. Some Travelport material shows it with 13 digits instead.
  • Refund already processed through BSP directly? TRNE2201234500012/D05OCT26/NO sets the e-ticket to RFND as a non-reportable transaction, so it is not reported a second time.
  • With the one-line format only one credit card form of payment is accepted.
  • The refund takes the ticket's data automatically (IT/BT, net remit and so on) for BSP and the back office — you do not retype it.
  • Switch off Insert before typing in the mask.
  • Paid seats and bags are on EMDs and are refunded separately (Refund an EMD — full refund from the EMD screen).

Related

After-sales as a free PDF All free Galileo PDFs

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