When
Use this card to open an existing Galileo booking file: by its record locator, by the traveller's name, or by flight and name, in your own office or in a branch.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | *K7P2QX | Opens the file with that record locator. | The fastest and only exact way. |
| 2 | *-NOVAK | Searches by surname in your office. | One match opens; several give a numbered name list. |
| 3 | *-NOVAK/ANA MRS | Searches by full name. | Narrows a common surname. |
| 4 | *-I/NOVAK | Searches by an infant's name. | The I/ tells Galileo to look among lap infants. |
| 5 | *15NOV-NOVAK | Name plus travel date. | Separates the client's trips. |
| 6 | *JU211/15NOV-NOVAK | Flight, date and name. | When you know the flight. |
| 7 | *L | Shows the name list again. | Pick another line after a wrong choice. |
| 8 | *3 | Opens line 3 of the name list. | Choose from the list. |
| 9 | **7XQ1-NOVAK | Searches branch office 7XQ1. | A booking made in another office of your group. |
| 10 | **B-NOVAK | Searches all branch offices. | You do not know which office made it. |
*-NO lists every name starting with NO — useful when you are unsure of the spelling. *0 shows more matching names after a list.
Check it worked
The file opens with the record locator at the top and the names you expected. Check the travel dates before changing anything: a common name can have several files.
Traps
- Pick from the list by line number, then check. Two clients with the same surname and travel month are common; confirm the first name and dates on screen.
- The date shown in the name list: the travel date of flown segments; if the flights were cancelled but a retention line remains, the retention date; if every segment was cancelled, the date of the first segment.
- 24 hours after its last travel date a file becomes past date and is no longer found this way. Use past date retrieval (Retrieve a past date booking file (PQ)).
- A booking the airline made itself is not in your Galileo list. Retrieve and claim it (Claim an airline booking, or ticket it through booking file lend).
- No match at all? See The airline has no record of the booking (NoRec checks) before creating a duplicate booking.