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What is Smartpoint Assisted Ticketing in Galileo?

SAT is screen-based ticketing in Smartpoint: #TKTISSUE issues, #TKTLIST lists tickets, #VOID voids, #REFUND refunds, #REVAL revalidates, #SATVOL and #SATINVOL exchange, and #MANMASK builds a manual fare.
Unofficial guide, written with AI
GateRoam's own guide, written in our own words with the help of AI tools. It is not official Travelport documentation and has not been reviewed or approved by Travelport. It can contain mistakes: try every entry in a Travelport+ training PCC first, or check Travelport's own help, before you use it on a live booking. GateRoam is independent and not affiliated with or endorsed by Travelport. Travelport, Travelport+ and Galileo are trademarks of Travelport.
Not yet checked in a live office
Try the entries in a Travelport+ training PCC first: some rules differ by market and by office.

When

Use this card if you would rather fill in forms than type ticketing entries. Smartpoint Assisted Ticketing (SAT) puts issuing, voids, refunds, exchanges, revalidation and manual fares behind screens. It has its own button in Smartpoint (version 9.0.2 and later), or you type its shortcut.

Check first

  • The booking file is on screen; SAT works on the booking you have open.
  • The rules do not change because the screens are friendlier: same-day void on BSP, open coupons for refunds and exchanges.

Steps

#EntryWhat it doesWhy
1#TKTISSUEOpens Issue My Ticket: update the filed fare, then issue.The guided way to TKP.
2#TKTLISTOpens Ticket List with the e-tickets of the booking.See numbers and status at a glance.
3#VOIDOpens Ticket Void.Cancel tickets issued today.
4#REFUNDOpens Ticket Refund: full, partial, or cancel a refund.Unused tickets after the void day.
5#REVALOpens Ticket Revalidation.Update the ticket after flight details changed.
6#SATVOLOpens Voluntary Change.Exchange at the client's request (first reissue only).
7#SATINVOL or #INVOLOpens Involuntary Change.Exchange after the airline changed the flights.
8#MANMASKOpens the Manual Fare Builder.Build a fare by hand (Build a fare by hand (FBC, FBU, FBF)).

Check it worked

#TKTLIST shows the ticket you issued, voided or changed with its new status.

Traps

  • #SATVOL covers the first reissue only. A ticket that was already exchanged once goes through the exchange entries (Even exchange (reissue a ticket) — new flights, same fare and taxes).
  • Automated Exchanges (Rapid Reprice) is a different tool: it reissues automatically according to the fare conditions, and must be installed from Travelport Marketplace or switched on by your account manager. It is not part of SAT.
  • A void in SAT is still a same-day action on BSP; after midnight it is a refund (Void (cancel) an e-ticket issued today).

Related

Ticketing as a free PDF All free Galileo PDFs

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