When
Use this card to ask the airline for a service with an IATA code — special meal, wheelchair, bassinet, sports equipment — and to follow its answer, update or cancel it in a Galileo booking file.
Check first
- Find the code:
H/MEAL(meals) andH/ASSC(other services). Codes marked+must have a text after*, codes marked*must not have one. - Which passengers and which flights: without
PandSnumbers the request goes for every passenger on every air segment.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | SI.P1/VGML | Vegan meal for passenger 1 on all flights. | SI.VGML would order it for everyone. |
| 2 | SI.P2S3/WCHR | Wheelchair for passenger 2 on segment 3 only. | Services are often needed on one leg only. |
| 3 | SI.P1S2.3/SPEQ*SKI BAG 15KG 180X30X20 | Sports equipment for passenger 1 on segments 2 and 3, with the mandatory text. | The airline needs the details to accept it. Up to 180 characters. |
| 4 | ER then *SR | Saves, then shows the SSRs with their status. | The airline answers with a status code per request. |
| 5 | @ALL | Updates statuses: KK, KL, TK become HK; UU, UL become HL; NO and UN are removed. | Accept the airline's answers. Repeat until Galileo says there is nothing left to update. It updates flight statuses too. |
| 6 | SI.INFT@HK | Sets the infant SSR to HK. | @ALL does not touch the infant SSR. |
| 7 | SI.P1S2@ · SI.P2S1/WCHR@ | Cancels all SSRs of passenger 1 on segment 2 · one wheelchair request. | A cancel message goes to the airline. |
| 8 | *SIR then SIR VGML | After changing flights, lists services to put back · reinstates the meal. | Services do not always move with the new flight by themselves. |
In Smartpoint: special services script → Special Service Request.
Check it worked
*SR shows each request with passenger, segment and status. HK means the airline confirmed; NO, UN or UC means it did not.
Traps
SI.ALL@andSI.S2@also remove paid ancillary services booked in the file, not only the free requests. Cancel precisely.@XKat the end (SI.P2S1/AVIH@XK) removes the item without telling the airline. Use it only for requests the airline already dropped.- An SSR can only be changed in its status or text (
SI.P1S4/WCHR@HK,SI.P1/SPML@*NO EGGS); for anything else cancel it and add it again. - Services for a lap infant are added to the accompanying adult.
- Codes without a programmatic form (passport data, contacts, emergency contact) are manual SSRs — see Manual SSRs — contacts, emergency contact, long loyalty numbers.