When
An EMD (electronic miscellaneous document) is the airline document for money that is not the flight fare: a paid bag, a paid seat, a change fee, a balance left after an exchange. It sits next to the e-ticket and is issued, voided and refunded on its own.
There are two kinds:
- EMD-A (associated) — linked to an e-ticket, for services on a flight (bags, seats). It is issued "in connection with" the ticket number. Only EMD-A works under EMD interline agreements.
- EMD-S (standalone) — not tied to a flight coupon, for things like a change fee. It is issued from a service (SVC) segment in the booking file. Some airlines want an EMD-S even for flight-related services.
Booked services show in the booking file under *SI with a service code and an ASVC line; the
ASVC line carries the reason-for-issuance code (RFIC), for example C for paid baggage and A for
a paid seat. On BSP, EMDs do the job that MCOs do in the US — MCOs are ARC (US) only.
Check first
- Your Smartpoint has the airline reference data: the entry
#UPDATEREFDATAONis made once. - The airline issues EMDs in your market (step 1). Per-airline details are in MyTravelport,
keyword
EMD+ airline code.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | EMDP/M | Lists airlines that distribute EMDs in the country of your PCC. | No activation, no EMD. |
| 2 | EDOC | Shows your active EMD stock. | Issuing needs stock. |
| 3 | EMDP/IA*LH | Lists carriers with an EMD interline agreement with validating carrier LH. | For services on a partner's flight (EMD-A only). |
| 4 | EMDP/IA*-OS | Lists carriers that can validate ancillaries provided by OS. | The reverse question. |
| 5 | *SI · *DAS | Shows the services in the booking file, and the booked ancillaries. | Each service with an ASVC line is what an EMD pays for. |
Smartpoint: the EMD Manager (Alt+K) issues and manages EMDs graphically.
Check it worked
EMDP/M lists the airline, EDOC shows stock, and the service shows an ASVC line in *SI.
Traps
- The EMD is a separate document with its own void and refund. When a ticket is voided or refunded, check its EMDs too (Void an EMD, Refund an EMD — full refund from the EMD screen).
- The document history
*DHlists e-tickets only — EMDs have their own history (Display EMDs and their history). - An EMD can be refunded only in full, and only if the airline allows it (Refund an EMD — full refund from the EMD screen).