How do I move or forward a queue in Galileo?

QB41/43 moves all booking files from queue 41 to 43 (queues 26-99, up to 999 per entry). QF/41+43 forwards queue 41 to 43 until QFX/41 cancels it. ORB/TAU/20NOV-Q/41 pulls TAU files for a date onto queue 41.
Unofficial guide, written with AI
GateRoam's own guide, written in our own words with the help of AI tools. It is not official Travelport documentation and has not been reviewed or approved by Travelport. It can contain mistakes: try every entry in a Travelport+ training PCC first, or check Travelport's own help, before you use it on a live booking. GateRoam is independent and not affiliated with or endorsed by Travelport. Travelport, Travelport+ and Galileo are trademarks of Travelport.
Not yet checked in a live office
Try the entries in a Travelport+ training PCC first: some rules differ by market and by office.

When

A whole pile has to change place: a colleague is away and their queue goes to someone else, files are sorted into another queue or category, or files with a ticketing or review date are pulled onto a queue ahead of time.

Check first

  • Moving works on queues 26 to 99 only, and at most 999 files per entry.
  • Agree who receives the files — a forwarding stays on until you cancel it.

Steps

#EntryWhat it doesWhy
1QB41/43Moves all files from queue 41 to queue 43.Hand a pile over in one go.
2QB41/43-200Moves 200 files from queue 41 to queue 43.Split a big pile.
3QB41/7XQ1/43Moves all files from queue 41 to queue 43 of branch 7XQ1.Another office takes over.
4QB41*CVP/43*CGR*D1Moves category VP of queue 41 to queue 43, category GR, date range 1.Re-sort by category.
5QF/41+43Forwards the booking files of queue 41 to queue 43.Holiday or sickness cover.
6QFX/41Cancels the forwarding of queue 41.The colleague is back.
7QFHISTShows the queue forwarding history.Who forwarded what, and when.
8ORB/TAU/20NOV-Q/41Places files with a TAU ticketing arrangement for 20 November on queue 41.Without /41 they go to queue 10.
9ORB/TAW/20NOV-QMoves files with TAW for 20 November to queue 9 (default).TAW files need this move to reach a queue.
10ORB/RB/20NOV-Q/41Moves files with a review item for 20 November to queue 41.Without a number they go to queue 12.

Check it worked

QCA (or QCB/43): the receiving queue has grown and the old one is empty. QFHIST shows the forwarding you set.

Traps

  • A forwarded-to queue cannot be forwarded on. If 41 goes to 43, then 43 cannot be forwarded to a third queue.
  • Only one queue can forward into a receiving queue. A second one gets the alert QUEUE FORWARDING ALREADY EXISTS until the first forwarding is cancelled.
  • More than 999 files? Repeat the QB entry.
  • ORB also takes a date range (20NOV*24NOV), an account name and a time. Count first with ORC (Count queues and list the names on a queue).
  • Forget QFX and the colleague's work keeps flowing elsewhere after they return.

Related

Queues as a free PDF All free Galileo PDFs

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