When
The client needs a special meal on board — vegetarian, kosher, halal, gluten-free, a child's meal and so on. The request goes to the airline as a meal SSR on the flights.
Check first
- The flight serves meals and the airline offers that meal. Some airlines also sell meals, paid by EMD (What an EMD is — EMD-A and EMD-S in Galileo).
- Most meal codes must not carry text;
SPMLmust have text explaining the need;CHMLmay.
| Code | Meal | Code | Meal |
|---|---|---|---|
VGML | Vegan | VLML | Vegetarian with milk and eggs |
AVML | Vegetarian Hindu | VJML | Vegetarian Jain |
VOML | Vegetarian oriental | RVML | Raw vegetarian |
HNML | Hindu | MOML | Muslim |
KSML | Kosher | GFML | Gluten intolerant |
DBML | Diabetic | LSML | Low salt |
LFML | Low fat | NLML | Low lactose |
BLML | Bland | LCML | Low calorie |
FPML | Fruit platter | SFML | Seafood |
CHML | Child | BBML | Baby |
NOML | No meal | SPML | Special, described in text |
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | SI.P1/GFML | Requests a gluten-intolerant meal for passenger 1 on all air segments. | The usual request. |
| 2 | SI.S2/VLML | Requests a lacto-ovo vegetarian meal for every passenger on segment 2 only. | One flight only. |
| 3 | SI.P2/SPML*NO NUTS | Requests a special meal for passenger 2, with the description. | SPML needs text. |
| 4 | *SR/P1 | Shows passenger 1's SSRs with their status. | Has the airline confirmed? |
| 5 | SI.P1/SPML@*NO NUTS OR SESAME | Changes the text of passenger 1's SPML. | Status and text can change in place. |
| 6 | SI.P1S2/GFML@ | Cancels the gluten-free meal of passenger 1 on segment 2. | The airline gets a cancel message. |
| 7 | *SIR · SIR GFML | After a change of flights: lists SSRs to reinstate · puts the meal back. | Meals do not always move to new flights by themselves. |
Smartpoint: the CREATE/EDIT SPECIAL SERVICES script → SPECIAL SERVICE REQUEST adds the same requests.
Check it worked
*SR shows the meal on each flight with a confirmed status. SSR status changes from the airline
arrive on queue 25.
Traps
- Changed flights? Check the meals. After a rebooking or schedule change run
*SIR; if the meal is listed, reinstate it withSIR+ code. - To swap one meal code for another, cancel and add again — only status and text change in place.
NBML(no beef) is not served by every airline, and Smartpoint does not stop you adding it.- El Al (LY) has extra kosher meal codes of its own for some routes.
- For an infant's meal, the SSR goes on the accompanying adult.