How do I request a wheelchair in Galileo?

When

A passenger needs help or travels with something special: reduced mobility, a blind or deaf passenger, a child flying alone, a pet in the cabin or the hold, an extra seat, sports equipment. The request goes to the airline as an SSR (special service request) on the flights.

Check first

The airline decides. It answers each request with a status code. Request early and wait for the answer before ticketing.
Some codes must carry free text after * (marked + below), some must not (*), the rest may. Text is up to 180 characters.

Code	Use	Text
`WCHR`	Wheelchair, can climb stairs	optional
`WCHS`	Wheelchair, cannot climb stairs	optional
`WCHC`	Wheelchair (carry on)	optional
`BLND` · `DEAF`	Blind · deaf passenger	optional
`DPNA`	Intellectual or developmental disability, needs help	`+`
`MAAS`	Meet and assist	`+`
`UMNR`	Unaccompanied minor	`+`
`PETC` · `AVIH`	Pet in cabin · animal in hold	`+`
`EXST` · `CBBG`	Extra seat · cabin baggage	`+`
`STCR`	Stretcher	`*`
`MEDA`	Medical case	optional
`LANG`	Language help	`+`

Steps

#	Entry	What it does	Why
1	`SI.WCHR`	Requests a wheelchair for every passenger on every air segment.	One passenger only? See step 2.
2	`SI.P2/WCHS`	Wheelchair (cannot climb stairs) for passenger 2, all flights.	Name the passenger.
3	`SI.P2S3/WCHC`	Wheelchair (carry on) for passenger 2 on segment 3 only.	Help needed on one flight only.
4	`SI.P3/UMNR*UM AGE 9`	Unaccompanied minor request for passenger 3, with the text the airline asks for.	`UMNR` must have text.
5	`SI.P1/PETC*CAT IN SOFT BAG 6KG`	Pet in the cabin for passenger 1, with details.	The airline checks size and space.
6	`SR` · `SR/P2`	Shows the programmatic SSRs · those of passenger 2.	Read the airline's status per request.
7	`@ALL`	Updates the SSR statuses the airline confirmed (`KK` becomes `HK`).	Repeat until no more updates are found.
8	`SI.P2S3/WCHC@HK`	Sets that one SSR to `HK` by hand.	Status only; the SSR code is mandatory.

Smartpoint: the CREATE/EDIT SPECIAL SERVICES script → SPECIAL SERVICE REQUEST adds the same SSRs.

Check it worked

*SR shows every request with a confirmed status (HK/KK). Status changes from the airline also arrive on queue 25.

Traps

An OSI is not a request. Anything that needs action from the airline goes in an SSR (OSI — other service information for the airline).
Cancelling an SSR sends a message to the airline — e.g. SI.P2S3/WCHC@. Only a change to XK removes it silently.
To change the code itself (WCHR to WCHS), delete and add again; only status and text can be changed in place.
For an infant, put the SSR details on the accompanying adult.
MEDA with a frequent-traveller medical card only works with airlines that issue such cards.

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