Amadeus training with AI: onboarding and support for agents
GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.
338 entries
| Entry | What it does |
|---|---|
| DAC | Decode a location code.
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| DAN | Encode a location (find the code for a city or airport).
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| DB | List the boarding points of a city.
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| DC | Decode / encode a country or nationality.
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| DD | Dates: current date/time, weekday, date arithmetic, local time, journey time.
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| DF | Calculator.
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| DK | Unit conversion (km/miles, kg/lb, °C/°F).
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| DNA | Decode / encode an airline (code, name, ticket prefix).
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| DNE | Decode / encode an aircraft type.
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| DNS | Decode / encode a state or province.
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| GD | Office briefing page.
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| GG | Amadeus Information Pages (e.g. GG AIR LH, GG PCA LH, GG CODE).
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| GN | Information pages updated recently.
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| IR | Ignore and redisplay the last saved PNR.
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| JB | Redisplay the sign-in screen.
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| JBT | Display the work environment.
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| JCD | Display the office's sign bank (signs, security, rights, preferences).
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| JD | Display terminal ID, office ID and work areas.
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| JGA | Create an agent sign and profile (local security administrator).
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| JGC | Copy an agent sign and profile to new signs.
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| JGD | Display agent profile and preferences.
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| JGH | Display the history of your own sign.
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| JGR | Reset preferences to office defaults.
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| JGU | Update agent preferences.
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| JGX | Delete an agent sign (local security administrator).
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| JI | Sign in.
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| JM | Move to another work area (e.g. JMB).
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| JO | Sign out.
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| JS | Suspend a work area.
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| JUI | Sign in to a remote office.
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| JUM | Jump to a remote office.
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| JUO | Sign out of a remote office.
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| JUR | Sign out another terminal remotely.
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| JV | Terminal line address and default city.
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| JX | Sign in to another work area (JXB).
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| MB | Move to the bottom of a display.
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| MD | Move down (next screen).
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| MP | Redisplay a cleared screen; MPGG the last information page, MP HE the last help screen. |
| MT | Move to the top of a display.
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| MU | Move up (previous screen).
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| RE | Recall the last entry.
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| Entry | What it does |
|---|---|
| AB | Billing address element.
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| AI | Accounting information element (account, cost centre, client reference).
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| AM | Mailing address element.
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| AP | Contact element (phone; AP alone adds the agency contact).
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| APE | E-mail contact element.
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| APM | Mobile phone contact element.
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| APN | Passenger notification contact for Altéa airlines.
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| CU | Car auxiliary segment (booked outside Amadeus).
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| DL | Delete a PNR element or a refused segment.
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| ECP | Replicate or rebook SSRs onto other segments or passengers.
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| EF | File the associate PNR after a split.
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| EHP | PNR History Explorer (history with date stamps, per passenger or segment).
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| ER | End transaction (save) and redisplay the PNR.
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| ERK | End, turn KK/KL into HK, move NO/UN/UC segments to history, redisplay.
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| ES | PNR security element: share a PNR with another office (read / write / none).
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| ESD | Display security agreements. |
| ET | End transaction (save) without redisplay.
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| ETK | End and change advice codes (as ERK, no redisplay). |
| FFA | Create name and frequent flyer SSR from the airline's database.
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| FFD | Shows the name the airline holds for a frequent flyer number.
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| FFN | Frequent flyer SSR (FQTV) for a passenger.
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| FFR | Frequent flyer SSR to redeem miles. |
| FFU | Upgrade request paid with miles. |
| FK | Destination office(s) for the Amadeus Interface Record.
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| HU | Hotel auxiliary segment (booked outside Amadeus).
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| IBD | Display a plain-text itinerary.
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| IBP | Print or e-mail a plain-text itinerary.
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| IEP | Print or e-mail a graphical itinerary.
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| IMCM | MCO element for a miscellaneous fee (creates a TSM).
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| IMCX | Excess baggage (XSB) element (creates a TSM).
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| LG | List PNRs with special meals by flight, leg or segment.
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| LP | List PNRs by flight.
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| LPO | List PNRs by office with options (e.g. unticketed, ticketed, dates).
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| LPS | Passenger list status table and results.
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| NG | Group name element.
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| NM | Name element (adults, children, infants, passenger types).
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| NT | Transmit group names to airlines.
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| NU | Update (correct) a name element.
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| OS | OSI element: information to an airline.
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| RC | Confidential remark.
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| RF | Received-from element.
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| RIR | Itinerary remark printed for the client.
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| RL | Display the airline record locator(s); RLH its history.
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| RLD | Purged PNR request list.
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| RM | General remark.
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| RO | Claim a PNR from another system.
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| RP | Transfer PNR ownership to another office.
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| RPD | Recall a purged PNR, deferred (basic options free).
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| RPP | Recall a purged PNR interactively (premium, chargeable).
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| RRA | Copy a PNR and link both with an AXR. |
| RRI | Copy the itinerary only.
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| RRN | Copy a PNR (with options for dates, class, passengers, segments).
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| RRP | Copy passenger data only.
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| RS | Rearrange segments or elements.
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| RT | Retrieve / redisplay a PNR (by locator, name, flight, ticket…) and partial displays.
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| RTAXR | Display the linked (AXR) PNRs.
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| RTE | Display security and extended ownership elements only.
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| RTF | Display fare elements only (FP, FM, FV, FE…).
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| RTJ | Display phone, address and card check elements only.
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| RTK | Display ticketing elements only.
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| RTN | Display names only (RTN,A,G combines several parts).
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| RTO | Display option elements only (OP, OPQ, OPX).
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| RTR | Display remarks only; RTR/TEXT only those containing a text.
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| RTS | Display keyword elements only.
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| RTSVC | Flight details (terminals, aircraft, times) for the PNR or one segment.
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| RTSVI | Itinerary details as a table.
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| RTW | Group PNR with every individual name.
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| RTX | Display auxiliary segments only.
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| RU | Memo / customised auxiliary segment.
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| RX | Corporate remark.
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| SB | Rebook segments (class, date, flight).
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| SI | Information segment (incl. ARNK arrival unknown).
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| SK | Keyword element.
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| SO | Open segment.
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| SP | Split passengers into an associate PNR.
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| SR | Special service request (meals, DOCS, FOID, assistance, chargeable services).
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| SS | Sell seats (from availability, long sell, waitlist, passive, group).
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| SX | Cancel seat elements.
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| TK | Ticketing arrangement element (TKOK, TKTL, TKXL).
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| TU | Tour auxiliary segment.
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| VFFD | Frequent flyer agreements of airlines.
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| WRA | Print a PNR, history or report.
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| XE | Cancel element(s) or segment(s).
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| XI | Cancel the whole itinerary.
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| Entry | What it does |
|---|---|
| AA | Availability sorted by arrival time.
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| AC | Change entry on an availability display (date, time, airline, class, city, return).
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| ACL | Switch an availability line to the airline's Direct Access display.
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| AD | Availability sorted by departure time.
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| AE | Availability sorted by elapsed time.
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| AN | Neutral availability display: flights and seats per booking class.
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| AT | Negotiated space display.
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| DHRG | Flight information history, when the airline keeps it.
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| DM | Minimum connecting time display and PNR connection check.
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| DO | Flight information (times, stops, aircraft, operating carrier).
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| DRT | Neutral routes and connect points for a city pair.
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| IG | Ignore: discard all changes since the last save (a new PNR disappears).
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| LOT | Negotiated space entries (display blocks, bookings, history).
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| MN | Next day (availability) / next week (timetable).
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| MO | Move to the original screen.
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| MY | Previous day (availability) / previous week (timetable).
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| RHAM | History of married-segment events.
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| RTA | Display air segments only.
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| RTAM | Air segments with married-segment indicators.
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| SA | Schedule sorted by arrival time.
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| SD | Schedule sorted by departure time.
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| SE | Schedule sorted by journey (elapsed) time.
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| SN | Schedule display.
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| TC | Change entry on a timetable display.
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| TN | Timetable display.
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| Entry | What it does |
|---|---|
| FD | Fare discount element (discount code, PTC, date of birth).
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| FQA | IATA rates of exchange (ROE).
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| FQB | Bankers' selling rates.
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| FQC | Currency conversion (incl. NUC and past dates).
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| FQD | Fare display for a city pair.
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| FQE | Encode / decode corporate contracts.
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| FQF | Fare family description.
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| FQH | Fare calculation of a fare line.
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| FQK | Tax breakdown of a fare line.
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| FQM | Mileage calculation and surcharge bands.
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| FQN | Fare rules (notes), by category or paragraph.
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| FQO | TPM and MPM for global routes of a city pair.
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| FQP | Informative pricing without a PNR.
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| FQQ | Ticket image of a fare line.
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| FQR | Fare routing of a fare line.
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| FQS | Booking codes of a fare line.
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| FQU | Total of several fare lines after informative pricing.
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| FQX | Excess baggage charges for a weight on a city pair (airline, date).
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| FQZ | US passenger facility charges (PFC) by airport, collection method by airline.
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| FR | Create a historical fare record after pricing (market-specific).
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| FRC | Show a fare line in another currency.
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| FRD | List of corporate contracts available today.
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| FRM | Mileage from PNR segments or a fare display line.
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| FRN | Fare rule notes by fare basis without pricing.
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| FWR | Mini rules display (pricing, TST, e-ticket, offers).
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| FWT | Tax analytics: tax details of the PNR pricing.
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| FXA | Best pricer: list lower fares without rebooking.
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| FXB | Best pricer: rebook at the lowest available fare and create the TST.
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| FXD | Master Pricer Expert: priced recommendations search.
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| FXK | Catalogue of chargeable ancillary services.
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| FXL | Lowest possible fare and seat availability, no rebooking.
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| FXP | Price the PNR in the booked classes and create the TST.
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| FXR | Best pricer: rebook at the lowest fare without a TST.
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| FXS | Display a group of Master Pricer recommendations.
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| FXT | Select a fare from a pricing list and create the TST.
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| FXU | Rebook onto a listed fare / upsell / recommendation and create the TST.
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| FXX | Price the PNR without creating a TST (informative).
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| FXY | List upsell propositions.
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| FXZ | Rebook onto a listed fare / upsell without a TST.
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| MPFQD | Redisplay the previous fare display.
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| MPFXD | Redisplay the Master Pricer recommendation groups.
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| OFK | Confirm an Amadeus Offer.
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| OFN | E-mail Offer notices.
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| OFS | Create Amadeus Offers (air, with optional mark-up).
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| OFV | Verify an Amadeus Offer.
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| RTOF | Display Amadeus Offers in the PNR.
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| TQC | Pricing context of a TST.
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| TQO | Airline ticketing fees (OB fees) of a TST.
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| TQQ | Price details of an Amadeus Offer.
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| TTO | Add, change or delete an airline ticketing fee in a TST.
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| TTX | Recalculate airline ticketing (OB) fees.
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| Entry | What it does |
|---|---|
| TQN | TST with negotiated fare information.
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| TQR | ATC reissue panel.
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| TQT | Display the TST(s).
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| TTA | Add a passenger to a TST.
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| TTC | Create a TST shell (manual TST).
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| TTD | Make TSTs confidential.
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| TTF | Remove the PNR change flag from TST(s).
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| TTH | TST history.
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| TTI | Insert fields or fare calculation in a TST. |
| TTK | Insert or update TST fields (fare, taxes, baggage, validity, EXCH).
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| TTS | Split passengers from a TST.
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| Entry | What it does |
|---|---|
| BA | Send interface records to the back office (by date, IATA number or office).
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| BB | Status of the queue of interface records waiting to be sent.
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| BD | List interface records (all, from a sequence number, or by date).
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| BR | Send interface records again (by date, sequence number or range).
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| BT | Create an interface record by hand (IMR).
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| BV | Void an interface record; BO brings a voided one back.
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| DE | Display a payment record (DE/PR, by record ID or locator).
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| DECC | Credit card approval request (with or without PNR).
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| DEFM | Card approval code for a PNR before TTM.
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| DEFP | Card approval code for a PNR before TTP.
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| FE | Endorsement / restrictions element.
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| FHA | Record an automated ticket number manually.
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| FHD | Record an EMD number manually (associated to SSRs or SVC).
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| FHE | Record / associate an electronic ticket number to the PNR.
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| FHM | Record a manual (conjunction) ticket number.
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| FM | Commission element.
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| FP | Form of payment element (cash, card, mixed, old/new).
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| FS | Miscellaneous ticketing information (with TST split).
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| FT | Tour code element.
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| FV | Validating carrier element.
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| FZ | Miscellaneous ticketing information (without TST split).
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| INV | Print (INVD display) an Amadeus invoice.
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| ITR | Print or e-mail the e-ticket itinerary receipt.
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| PQ | Print queue: display (PQD), open, close, rearrange, delete, transfer.
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| RIZ | Remark printed on the e-ticket receipt or mini-itinerary. |
| RTG | Display SSR, OSI and keyword elements.
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| RTTN | Active ticket numbers (FA/FH).
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| TGAD | Interline agreement table.
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| TGBD | BSP settlement plan table.
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| TGETD | Electronic ticketing carrier table.
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| TGGSD | GSA table for a country.
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| TGTCD | Display the commission table or one of its rules.
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| TJD | Daily sales report.
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| TJI | Item sales period report (BSP).
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| TJS | Summary sales period report.
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| TJT | Transaction report for an item or ticket.
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| TL | Add an Amadeus time limit before end of transaction.
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| TMI | Insert or update TSM fields (fare, coupon value, FP, FE, IC…).
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| TRCS | Close the sales report (an office procedure). |
| TRDR | Reinstate a cancelled sale (market-specific; not for e-tickets or EMDs).
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| TRMD | Register a manual ticket, MCO, EMD or refund in the sales report.
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| TSD | Display the document bank (registered ticket and invoice stock).
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| TTP | Issue tickets (options: passengers, TSTs, ITR, validation, revalidation).
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| TTQLIST | Printers linked to your terminal and office.
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| TWH | E-ticket record history.
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| TY | Temporary ticketing mode.
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| TZ | Ticket printer delivery: status (TZD), stop, start, purge, reprint.
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| UTR | Unused e-ticket tracking report (specific markets).
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| VCN | Create, list or display a virtual card (travel agents).
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| Entry | What it does |
|---|---|
| FO | Original issue / issued-in-exchange-for element (automatic with FO*).
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| FXE | Ticket Changer best pricer, informative: cheapest change of a ticket, nothing stored. |
| FXF | ATC informative repricing of an exchange (with /EMD for EMDs).
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| FXI | ATC involuntary reissue.
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| FXO | Ticket Changer best pricer, confirmed: rebooks and stores the reissue pricing. |
| FXQ | ATC confirmed repricing of an exchange (creates the reissue TST).
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| TJQ | Query sales report (today's documents, voids, filters).
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| TRDC | Cancel a sale, exchange or refund document (void).
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| TRF | Initiate a refund (record, full, tax, ATC, EMD).
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| TRFIG | Ignore a refund record.
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| TRFN | Negotiated fares refund panel.
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| TRFP | Process (and print) the refund.
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| TRFT | Display the refundable taxes of a refund.
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| TRFU | Update refund record fields (fare used, taxes, penalty, FP…).
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| TTE | Delete TST(s).
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| TTU | Replace a TST's segments with PNR segments.
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| TWD | Display an e-ticket record.
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| Entry | What it does |
|---|---|
| EGVD | EMD guide: airlines, countries and EMD services, service details.
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| EGXD | EMD exchange rules by RFIC or document type.
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| EMR | Reprint or e-mail EMD receipts and accounting coupons.
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| EWD | Display an EMD record.
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| EWH | Display the history of an EMD record.
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| FWK | Book and price services from the ancillary catalogue.
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| FXG | Confirmed pricing of ancillary services: creates the TSM-P.
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| FXH | Informative pricing of ancillary services (no TSM).
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| IU | Manual auxiliary (SVC) segment, e.g. for an EMD-S fee.
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| RTSTR | Reserved seats and their characteristics.
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| TMC | Create a TSM-P manually (with /V validating carrier).
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| TMF | Remove the PNR change flag from a TSM-P.
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| TMH | TSM history.
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| TMX | Delete a TSM-P.
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| TOQD | Ticket and EMD quota display (market-specific).
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| TQM | Display a TSM.
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| TTM | Issue EMDs / miscellaneous documents.
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| Entry | What it does |
|---|---|
| SM | Seat map and seat characteristics.
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| SRE | Display the free-text format an SSR code requires.
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| ST | Seat request / preference.
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| Entry | What it does |
|---|---|
| BM | Broadcast a message to branch offices.
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| OP | Option element: queue the PNR on a date with a text.
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| QA | Add or change queues, categories, date ranges and their names.
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| QB | Move a number of items to another queue (QBR keeps them on this one).
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| QC | Queue count for a queue or category.
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| QCD | Planner count for date-delayed PNRs.
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| QCM | Summary planner: half-month count.
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| QCT | Summary planner: time-delayed PNRs.
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| QCTT | Ticketing planner count.
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| QD | Delay the current queue item (bottom, date, time).
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| QE | Place a PNR or message on a queue.
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| QF | End, remove from the queue and exit queue mode.
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| QI | Ignore and exit queue mode (item stays).
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| QK | Delete an empty queue or category (SU duty code).
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| QL | Queue nicknames: add, delete, display.
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| QM | Place a PNR on several queues.
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| QN | Remove the current item and show the next.
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| QP | Print queue items (QPR prints and keeps them).
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| QR | Remove all items from a queue / category.
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| QS | Start working a queue (also QSB browse).
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| QT | Queue count total.
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| QU | Redisplay the queue message.
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| QV | Queue view: list PNRs on a queue; QVn opens line n.
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| QVM | Move queue-view lines to another queue.
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| QVRD | Delay planner: record locators by date.
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| QVRO | Option planner: record locators by date.
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| QVRT | Ticketing planner record locators.
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| QVU | Automatic clearance of a queue: off, on, or show its status.
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| QVX | Remove queue-view lines from the queue.
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| QX | Remove a PNR by locator from queues.
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| QXP | Remove the current PNR from queues listed by RTQ.
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| RTQ | Queues holding the current PNR.
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| Entry | What it does |
|---|---|
| EPD | Check Secure Flight eligibility of the PNR's flights.
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| GP | Move within an information page subject by keyword (GP IND = its contents).
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| GSL | Find a text on an information page (GAL lists every line with it).
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| HE | Online help on a transaction or topic; HE/ = help on the last entry.
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| RH | PNR history (options by element type, segment, queue).
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| TI | Timatic masks and PNR-based visa/health checks (airlines only).
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| TIDFT | Timatic full-text database by country and section.
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| TIRULE | Timatic rules index.
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